Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
I like the staffs are friendly
I don’t like is the bed sheets has two large stains and the bath towel has some stains too
Comment from Hotel Management
15 Oct 2024 by QI, Hotel Management
Dear Mr. Sai-Ming,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.Please accept our sincere apologies for the inconvenience you have experienced during your stay.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 7 Oct 2024
Although we weren't well during our visit, the hotel and staff were excellent
Comment from Hotel Management
9 Oct 2024 by QI, Hotel Management
Dear Mr. Timothy,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to welcome you back in better health for an even more enjoyable experience.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 18 Sep 2024
We stayed in a suite, and the rooms were in an excellent condition and comfortable. The breakfast was high quality, we normally ate enough to last us until evening. The staff was exceptionally polite and helpful. There was a 4-floor mall below the hotel if you need anything for your trip. We were there for a conference at the Trade Center, which is easily accessible from the hotel. To go to the city center you need a Grab app to ride in cars (similar to Uber, costs about $5 to go to the city center, about $10-20 to go outside the city) or learn how to you the extensive public transportation - the metro station is right at the exit of the hotel. On the whole, a very nice experience.
Comment from Hotel Management
19 Sep 2024 by QI, Hotel Management
Dear Mr. Sergey,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by QI, Hotel Management
Dear Mr. Badr,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 3 Aug 2024 on Wotif
Comment from Hotel Management
5 Aug 2024 by QI, Hotel Management
Dear Mr. Mark,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler from Langkawi
Posted 26 Jul 2024
Understand as your property is under some refurbishment project. Nonetheless, guest experiences shouldn’t be neglected. Luggage was wrongly delivered to me (not belong to me) broken Iron and stain mark on the ironboard placed in the room. I have to call 2 times to get my call to be attended for the iron to be changed. When I advised the service crew to check the guest supply thoroughly, he just said we have 600 rooms, then you should know better. Surprise me…
Breakfast spread is good and the morning Apple Oats is great and delicious. But, service need to be improved. I have to round the restaurant more then 3 times before the service crew approached me and offer an assistance to get a table. Whereby this shld be tackle on welcoming and checking at Entrance. 3 staff there, but just greet and ask my room number for clarification if I am entitle for breakfast or not.
Room is huge and very comfort and ESG are complied. Bathroom is great and clean and the bath amenities is fresh and well arranged. I like the pillow as really lock my sleep well. I have a quality sleep. Well done.
Comment from Hotel Management
26 Jul 2024 by QI, Hotel Management
Dear Mr. Omar,Greetings from Sunway Putra Hotel Kuala Lumpur!Thank you for sharing your feedback on your recent visit to Sunway Putra Hotel. We appreciate your candor comment regarding our service that has left much to be desired.Please accept our sincere apologies for not being able to provide you with the high standard of hospitality that is expected from us. Let us assure you that we have taken all the necessary action and strive to ensure that this error is not repeated in the future.Once again, we do apologise for this experience and please let me know if I can be of any assistance to you.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
15 Jul 2024 by QI, Hotel Management
Dear Mr. Ghassan,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler from Rugby
Posted 23 Jun 2024
We loved our stay here. Complimentary parking, easy walk from here to center and easy access to metro.
Breakfast was a multitude of cuisines and we had fun every morning mixing and matching items.
Rooms were spacious and air conditioned.
Comment from Hotel Management
24 Jun 2024 by QI, Hotel Management
Dear Ms. Iulia,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 7 Jun 2024
The hotel doors vibrate whenever someone else shuts their door—even the wardrobe shakes.
Comment from Hotel Management
10 Jun 2024 by QI, Hotel Management
Dear Mr. Mohammad Farihan,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit.Please rest assured that your feedback has been shared with our team for further review and improvement.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by QI, Hotel Management
Dear Mr. Teh,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
