Ratings based on 368 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
I love sofitel as a brand but this one was an average sofitel. The rooms were nice, clean and spacious but interconnecting doors / noise proofing was not great meaning can hear next room and corridor noise. Breakfast was busy and chaotic and food not replenished very quickly / staff not noticing what needed topping up had to ask 3 breakfast staff for same coffee order. Has potential to be great but at this point it's medium. More staff training and service needed!
Comment from Hotel Management
4 Nov 2024 by Magges, Hotel Management
Dear Carla,Thank you for taking the time to share your comment regarding your recent stay with us. We appreciate your loyalty to the Sofitel brand and are glad to hear that you found the rooms nice, clean, and spacious.We sincerely apologize for the noise issues you experienced with the interconnecting doors and the lack of replenishment during breakfast. Your comments about the breakfast service are particularly concerning, as we strive to provide attentive and efficient service for our guests. We will address these points with our team to ensure we enhance our training and improve our processes.We value your insights and are committed to making the necessary improvements to elevate the guest experience. We hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional stay you expect from Sofitel.Thank you once again for your comment.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 27 Aug 2024 on Hotels
Quality of food at restaurant & lounge very poor compared to other Sofitel properties
Local staff are very rude and lack the hospitality
Comment from Hotel Management
5 Sep 2024 by Magges, Hotel Management
Dear Pretty,Thank you for taking the time to share your comment with us. We are sorry to hear that your experience with the quality of food and staff hospitality did not meet your expectations. Your comment is important to us, and we take your concerns seriously.We strive to provide a high standard of service and quality across all our properties, and we regret that we fell short during your stay. Please be assured that your comments regarding the food quality and the behavior of our staff will be shared with the relevant departments for immediate review and improvement.If you have any additional details you’d like to share or if there’s anything we can do to make things right, please don’t hesitate to reach out to us directly.We appreciate your comment as it helps us to enhance our services and provide a better experience for all our guests. Thank you for bringing this to our attention.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 15 Aug 2024 on Hotels
It was a great stay
Comment from Hotel Management
5 Sep 2024 by Magges, Hotel Management
Dear Stephanie,Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you had a great stay.It’s wonderful to know that our efforts to provide excellent service and comfort met your expectations. Your comment is truly appreciated and encourages us to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back for another fantastic stay. If there’s anything specific you’d like to enjoy on your next visit, please let us know.Thank you once again for choosing to stay with us.Regards,N. Mageswary - Guest Experience
by A verified traveler from Riyadh
Posted 4 Jul 2024
The hotel is quite impressive and the staff are extreamlye nice..
They had issues in the hot water and plumbing.
They changed my room and gave me complimentary drinks and breakfast which was very nice of them
Overall, I would love to come back to the hotel.
The staff were great and the rooms big and clean.
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Ayman,Thank you for your kind words and valuable comment. We're thrilled to hear that you found our hotel impressive and our staff exceptionally nice, despite the initial inconvenience with the hot water and plumbing issues. We apologize for any inconvenience caused but are glad that our team promptly resolved the situation by changing your room and offering complimentary drinks and breakfast.It's heartening to know that you appreciated our efforts, and we look forward to welcoming you back for another memorable stay. Should you have any further comment or requests, please feel free to reach out to us directly.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Dennis,Thank you for your comment and for choosing to stay with us. We're glad to hear that you had a good experience during your stay. If there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Iman,Thank you for your comment and for choosing to stay with us. We're glad to hear that you had a good experience during your stay. If there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 30 Jun 2024
The total team were smiling and polite. Thank you also for understanding the challenges traveling with a baby. You really made us feel at home. I also spoke to the manager during my checkout to compliment her team. The area is central, hotel is clean and inviting.
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Shahid,Thank you so much for your kind words! We're thrilled to hear that our team's hospitality and understanding made your stay enjoyable, especially with your little one. Your compliments have been shared with our manager and the entire team, who are delighted to have made you feel at home. We're glad you found our central location convenient and our hotel clean and inviting. We look forward to welcoming you back soon for another wonderful stay.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear En En Adeline,Thank you for your comment and for choosing to stay with us. We're glad to hear that you had a good experience during your stay. If there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon.Regards,N. Mageswary - Guest Experience
by A verified traveler
Would love to return again
Posted 18 Jun 2024 on HotelsGreat service, always felt welcomed. Had the junior suite which was really spacious with comfortable bed and pillows.. bathroom was wonderful too. Friend had the luxury king room which I felt was equally comfortable, with more than enough space actually. Conveniently connected to two malls which you can get food options, supermarket and convenience store.
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Anonymous,Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed our spacious Junior Suite and found it comfortable, along with the amenities in the Luxury King Room. It's great to know that our convenient location served you well with easy access to nearby malls and dining options.We would love to welcome you back for another comfortable stay. Please feel free to reach out if there's anything else we can assist you with before your next visit.Regards,N. Mageswary - Guest Experience
by A verified traveler
Posted 10 Jun 2024
Staffs are helpful, gym is very well equipped, I enjoyed the stay!
Comment from Hotel Management
5 Jul 2024 by N. Mageswary, Hotel Management
Dear Maggie,Thank you for your wonderful comment. We're delighted to hear that our helpful staff and well-equipped gym contributed to a enjoyable stay for you. Your positive comments mean a lot to us.We look forward to welcoming you back for another great experience soon.Regards,N. Mageswary - Guest Experience
