Ratings based on 25 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
HOTEL very noisy,very tight room with limited access,direty everywhere,smoking smell is everywhere,bad smell in room ,the staff of morning is terrible ,i don't recommand any more this hotel! very scared
by A verified traveler
Posted 15 Nov 2023
Blocked sink reported no follow-up.
Room not cleaned daily
Bottled water not replaced
Comment from Hotel Management
21 Nov 2023 by SMILE HOTEL DANAU KOTA, Hotel Management
Dear Kwok Ling, Noted on your comments and will bring this to the Management.
by A verified traveler
Posted 18 Jun 2023
Tv not function..after report..no actions taken
by A verified traveler
Posted 8 Jun 2023
Nothing
by A verified traveler
Posted 22 May 2023
The room every small, tv channel only one channel and the tv every 30 minutes will automatic close.. The toilet cannot close properly.. Stay 3 day 2 night not cleaner came for clean room and ask the staff where hv place buy breakfast also the answer not sure
by A verified traveler
Just Nice
Posted 8 Feb 2022 on HotelsJust nice for a short stay. Small room without windows & a bit noisy Aircon through out the stay.
by A verified traveler
Posted 29 Nov 2021 on Hotels
by A verified traveler
Posted 10 Jan 2021 on Hotels
Comment from Hotel Management
16 Jan 2021 by Smile Team, Hotel Management
Hello sir, we are truly happy that your stay with us is a good one. We are more than be glad if we are still the choice of your stay for future plan. We hope we will get more feedback from you either for lacking or improvement or even just a praise, to make sure no repeated issue happen again and make us to serve better in the future.
by A verified traveler
Posted 11 Oct 2020 on Hotels
Comment from Hotel Management
8 Nov 2020 by Smile Team, Hotel Management
Thank you for your feedback. We are pleased to know that you had enjoyed your stay with us and we are glad that we managed to fulfill your expectations. Once again with all of our heart, thank you.
by A verified traveler
Posted 20 Sep 2020
Basically very clean, except for the smell of the smoke. The room is non-smoking but the level is.
Comment from Hotel Management
8 Nov 2020 by Smile Team, Hotel Management
Thank you for your feedback. We are pleased to know that you had enjoyed your stay with us. We are truly sorry about the smoke odor problem caused by other unethical guest. We truly apologized and will try to find a better solution to avoid this incident occur again in the future. Once again, we are truly sorry and honored to have you here at our hotel.
