Ratings based on 283 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Reception wasn’t explaining the parking rate at all, and not helpful enough. Area around no malls
by A verified traveler from perth
Posted 25 Jul 2024
The breakfast was really good . Went all out to try to please me when i requested for mutarbak a local dish. The chef prepared the dish for me the next morning. Thank you. Really appreciate it.
by A verified traveler
Posted 2 Jul 2024 on Hotels
by A verified traveler
Trap in Hotel
Posted 21 May 2024 on HotelsEverything is good however to have all lifts to be malfunctioned @ the same time, trapping us in the hotel and missing business appointments is a no go for me. This is the last time i will ever stay in this Sheration Hotel.
by A verified traveler from Portland
Posted 4 May 2024
The hotel and staff were lovely! The rooftop bar and pool are fabulous, with great views.
It is right next to a main freeway, which is convenient for transportation but not so great for air quality.
Comment from Hotel Management
16 May 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Thomas,Warmest greetings and thank you for taking the time to provide us your feedback. We are pleased to hear that you enjoyed your stay and dining experience at Sala Bar, and overall you enjoyed the interactions with our associates. Looking forward to welcoming you back soon.
by A verified traveler
Posted 22 Apr 2024 on Wotif
There was a problem with the first room we were allocated and we were given an upgrade.
Comment from Hotel Management
16 May 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Barbara,Warmest greetings and thank you for taking the time to share your review. We sincerely apologize for the inconvenience caused from the condition of first room, and happy to learn that our Duty Manager had offered room change immediately to the upgraded room. We look forward to welcoming you back when your travels bring you back to the area.
by A verified traveler
Posted 21 Apr 2024
Sheraton PJ was excellent - as always. Spacious, spotless and comfortable rooms. Quality amenities were provided. Parking the rental car was a breeze. Check-in staff were professional and efficient. Gym facilities were great and were accompanied by a lovely view. Breakfast staff were friendly and attentive - thanks especially to Jo for making us feel so welcome! The hotel is in a good location if you're travelling by car around PJ and KL - really easy access to the Federal Highway. Thanks Sheraton for another enjoyable stay!
Comment from Hotel Management
16 May 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Kimberley,Warmest greetings and thank you for taking the time to share your candid feedback. We are thrilled that you had a pleasant and enjoyable stay experience with us. We look forward to welcoming you back when your travels bring you back to the area.
by A verified traveler
Posted 14 Mar 2024
Ok
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Aiga,Warmest greetings! Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at Sheraton Petaling Jaya Hotel soon.
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Martin J. Warmest greetings and thank you for taking the time to share your stay experience with us. We are glad that you enjoyed your stay and look forward to welcoming you back soon when your travels bring you back to the area.
by A verified traveler
Posted 23 Feb 2024
Easily some of the best service at this hotel. A little inconvenient to other locations in KL until you realise the MRT is a short walk across the street from the garage.
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Warmest greetings! Thank you for taking the time to share your valuable feedback, we are glad to learn that you enjoyed your stay with us. Look forward to welcoming you back soon.
