Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
Property was located at a convenient location
Comment from Hotel Management
6 Nov 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear valued guest, Thank you for sharing your feedback! We're thrilled to hear that you found our property conveniently located. We strive to provide a seamless and accessible experience for all our guests. We look forward to welcoming you again soon!
by A verified traveler
Posted 10 Sep 2024
It is an amazing hotel!
Comment from Hotel Management
11 Sep 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back for another amazing experience soon!
by A verified traveler
Posted 2 Sep 2024 on Hotels
Wonderful and friendly front desk. They go out of their way to be helpful.
Comment from Hotel Management
3 Sep 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear valued guest, Thank you for your kind words! We're thrilled to hear that our front desk team made a positive impression and went out of their way to assist you. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 12 Aug 2024
This Sheraton is old and dirty with a lot mucks in the Bathroom. The mall coress the street is old and dead. Never go back
Comment from Hotel Management
14 Aug 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and any inconvenience you encountered during your stay. This is certainly not the experience we strive to provide. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your input and hope you might consider giving us another opportunity to serve you better in the future.
by A verified traveler
Posted 11 Aug 2024
Nice accommodation and responsive crew.
Comment from Hotel Management
12 Aug 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear Valued Guest, Thank you for your kind words! We're delighted you enjoyed your stay and found our team responsive. We look forward to welcoming you back soon! Safe travels!
by A verified traveler
Good location, bad place to stay.
Posted 11 Aug 2024 on HotelsSo we check in around 10 pm and one of the rooms where real smells humid and has water drops coming from the AC in the dressing room. We asked for changing the room, so this has not been taking seriously, so I needed to step down and re ask the receptionist for that. Funny enough she wanted me to provide pictures proving that. Then room changed to a different floor, so now my kids are 10 floors away, as they claimed no available rooms in the same floor. I accepted as I had no other option, we moved to the other room and it smells terrible, seems it had been left with no AC for long days. My wife decided to go and have a fight with took a plenty of time with some anger level, then we secured a room for the kids 4 floors away which was decent.
Upon check out we asked for bell boy to help with the language but never came, so I had to take everything down myself, when I saw the bell boy down hr apologized claiming that he is so busy.
Very low quality hotel and super old, can’t be considered as Sheraton, though the location is awesome and very close to everything. Will never repeat.
Comment from Hotel Management
12 Aug 2024 by Sheraton Imperial Kuala Lumpur Hotel, Hotel Management
Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, from the room condition to the service challenges. This is not the standard we aim to provide, and your feedback is valuable in helping us improve. We're sorry for the frustration and discomfort this caused, especially with your family being separated across different floors and the issues with the bell service. We understand how disappointing this must have been and assure you that we will address these concerns with our team. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our brand in the future. Safe travels.
