Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Came back after dinner and 1 towel was missing. Called reception and they said they'll send right away. None. Had to share towel. Safe not working. Rain shower not working. Poor rom facility. Breakfast was good.
Comment from Hotel Management
6 Nov 2024 by Marketing Communication Assistant, Hotel Management
Dear Hock, Thank you for your feedback. We will address your concerns with our team to improve our service. Thank you for bringing this to our attention.
by A verified traveler
Posted 5 Oct 2024
Buffet breakfast is legendary, staff are very attentive and friendly.
Surrounding infrastructure (footpaths etc) let it down
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Paul Francis, thank you for your wonderful feedback! We look forward to welcoming you back to Royale Chulan Kuala Lumpur.
by A verified traveler
Posted 25 Sep 2024
We just love it.
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Dexter, thank you for your wonderful feedback! We look forward to welcoming you back to Royale Chulan Kuala Lumpur.
by A verified traveler
Posted 25 Sep 2024
The room that the first day we stayed was smelly and mosquito in the room. We requested for cleaner and no mosquito room for the next two more days we stayed.
We wish that they should dust the table and chair .
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Dexter,Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered and appreciate you bringing them to our attention. We will inform our team to take appropriate action to enhance our cleaning and room preparation. We look forward to providing you with a more comfortable experience on your next stay.
by A verified traveler
Posted 22 Sep 2024
Looks good from outside but if entering your room is so bad 2 times change my room still is same . In future never have to go back again.
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Guest,Thank you for your feedback. We’re truly sorry to hear about your experience with the room quality and any inconvenience it may have caused. Your comments are important to us, and we will work with our team to address these issues. We hope you’ll reconsider and give us an opportunity to provide a better experience in the future.
by A verified traveler
Posted 1 Sep 2024
It’s 5-star but only the exterior, the interior is more like 2-star condition. Moldy bathroom, peeled wallpapers, old 720i TV, barebone gym facility.
It’s in Bukit Bintang, the center of downtown KL, but it takes an 11-minute walk to the closest convenience store, or 12 minutes to the closest MRL station. That’s inconvenient.
Well, you get what you pay for. True 5-star hotels in Bukit Bintang costs almost twice as much.
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Alex,Thank you for your feedback. We’re truly sorry to hear about your experience with the quality and the inconvenience you have face. Your comments are important to us, and we will work with our team to address these issues. We hope you’ll reconsider and give us an opportunity to provide a better experience in the future.
by A verified traveler from Napier
Posted 28 Aug 2024
Great room and bathroom. Our only issue was a shortage of hot water for our first two days. Once fixed, we had nomissues.
Comment from Hotel Management
25 Oct 2024 by Marketing Communication Assistant, Hotel Management
Dear Diana, Thank you for your kind review! We’re delighted to hear you enjoyed your stay and It’s always our goal to ensure a pleasant and relaxing stay for our guests. We look forward to welcoming you back for another great experience.
by A verified traveler
Posted 23 Jul 2024
Carpet was dirty and I could feel hair under my feet. The seal around the shower was worn out
So water would flow into bathroom making floor slippery. The room cleaner did not leave a floor towel so I had to ask for one
by A verified traveler
Great buffet but showing its age
Posted 4 Jul 2024 on HotelsThe hotel must have been excellent once, it’s showing its age. My couch had rips in the leather, paint peeling in the halls. The breakfast buffet was amazing but the other in house restaurants were closed. The hotel is dry now, no notice that bar was closed. My bed and pillows were very comfortable but the A/C was on maximum everywhere using lots of energy and making the indoor spaces very cold.
by A verified traveler
Posted 26 Jun 2024
Old hotel that needs some renovation. But for the price you pay, its good enough.
