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Resorts World Genting - Resort Hotel

3.5 star property
Escape to tranquility surrounded by nature’s beauty. Enjoy convenient perks like luggage storage and ticket assistance at your fingertips.

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Photo gallery for Resorts World Genting - Resort Hotel

Lobby
Shopping mall
Dining
Interior
Children's play area - indoor

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Parking available
  • Housekeeping
  • Free WiFi

Room options

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About the neighborhood

Map
Genting Highlands,Genting Highlands, Genting Highlands, Pahang, 69000

What's nearby

  • Skytropolis Indoor Theme Park - 6 min walk
  • First World Plaza - 6 min walk
  • SkyAvenue - 7 min walk
  • Genting SkyWorlds Theme Park - 11 min walk
  • Genting Highlands Premium Outlets - 15 min drive

Getting around

  • Kuala Lumpur Gombak Station - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 84 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬8 min walk
  • ‪Tealive - ‬2 min walk
  • ‪Munakata Ramen - ‬8 min walk
  • ‪Richdad Cafe - ‬8 min walk
  • ‪Chicken Claypot House 鸡煲之家 Genting Highlands - ‬6 min walk

About this property

Resorts World Genting - Resort Hotel

Hotel near Genting SkyWorlds Theme Park
Near First World Plaza, Resorts World Genting - Resort Hotel provides a casino, a bowling alley, and a garden. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Self parking (surcharge), concierge services, and a 24-hour front desk
  • A billiards/pool table, a front-desk safe, and an elevator
  • Luggage storage and tour/ticket assistance
Room features
All 835 rooms include amenities such as safes, WiFi, and free bottled water.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Bowling alley
  • Casino

Family friendly

  • Bowling alley
  • Free crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 85 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 85 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Resort Hotel Genting Highlands
Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel
Resorts World Genting Genting Highlands
Resorts World Genting
Resorts World Genting Resort
Resorts World Genting Resort Hotel
Resorts World Genting - Resort Hotel Hotel
Resorts World Genting - Resort Hotel Genting Highlands
Resorts World Genting - Resort Hotel Hotel Genting Highlands

Frequently asked questions

Is Resorts World Genting - Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resorts World Genting - Resort Hotel?

Self parking is available for a fee.

What time is check-in at Resorts World Genting - Resort Hotel?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Resorts World Genting - Resort Hotel?

Check-out is at noon.

Where is Resorts World Genting - Resort Hotel located?

Situated in the entertainment district, this hotel is within a 10-minute walk of Genting Casino and First World Plaza. Genting SkyWorlds Theme Park is 0.5 mi (0.9 km) away.

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Resorts World Genting - Resort Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 243 reviews
Rating 8 - Good. 110 out of 243 reviews
Rating 6 - Okay. 49 out of 243 reviews
Rating 4 - Poor. 24 out of 243 reviews
Rating 2 - Terrible. 6 out of 243 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lim

Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022

10/10 Excellent

MUI EE

Good
Stayed 3 nights in Aug 2024

8/10 Good

Gek Choo

Big room

6/10 Okay

Verified traveler

A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022

8/10 Good

WEI RE

Overall was great. Too noisy no sounds proofing

10/10 Excellent

Barbara

A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023

10/10 Excellent

theresia

with family
better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
Stayed 5 nights in Dec 2022

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022

2/10 Terrible

Xun Jie

Liked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023

4/10 Poor

Julie

Stayed 2 nights in Feb 2024

10/10 Excellent

SOH

Stayed 3 nights in Jun 2023

10/10 Excellent

Khoo Koh

Stayed 4 nights in Apr 2023

8/10 Good

Lian peng

Stayed 2 nights in Dec 2022

8/10 Good

ELIANA

Stayed 2 nights in Mar 2023

6/10 Okay

Hee Kyung

Liked: Property conditions & facilities, room comfort
여러모로 불편했던 호텔
우선 룸에서는 와이파이가 없어서 와이파이를 사용하려면 호텔 로비로 내려가야하는 점이 가장 불편합니다. 우리가 묵었던 룸의 창문이 꼭 닫히질 않아 차고 축축한 공기가 계속 유입되어 지내기가 불편했습니다. 이불에서 퀴퀴한 냄새가 나서 불쾌했습니다. 체크인 과정이 너무 복잡합니다. 완전한 모바일 시스템도 아니고 프런트 직원의 도움을 받아야하는 것도 아니라서 프런트에서 회원등록하고 다시 키오스크로 가서 다시 체크인해야하고, 너무 복잡하고 번잡했습니다. 또한 Food Factory의 아침식사 뷔페는 절대적으로 추천하지 않습니다. 먹을 것도 없고 어수선하고 비위생적이고.
Stayed 1 night in Feb 2023

10/10 Excellent

Jashveerdeep Singh

6/10 Okay

Eng Keen

Stayed 1 night in Dec 2022

4/10 Poor

Looi

Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020

6/10 Okay

LOK YI

Stayed 1 night in Jan 2020

6/10 Okay

Mohammed, Saudi Arabia

Not
Stayed 1 night in Jan 2020

8/10 Good

Rebecca

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

4/10 Poor

TWTYK

Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019