Ratings based on 125 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024 on Hotels
Room was so bad I asked to change.
Stained walls, a hole where an intercom used to be. Leaking toilet hose. No hot water. TV didnt work. Building plaster on bathroom door & walls. No where to hang towels. Not clean.
Little on kitchen. Not enough to prepare a meal.
Second room better but not very clean & still some faults.
The lifts are so slow. Expect to wait 7+ minutes for the lift then a crowded slow ride. Took me 15 minutes to get to my floor once
Only positives are the size of the rooms & the view.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
27 Aug 2024 by aisha, Hotel Management
Dear (Kerry),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team
by A verified traveler
Posted 5 May 2024
The hotel is good for the price. The room is Ok, the breakfast is nice, and the location is A but i would not stay here again nor recommend it because when we woke up we were covered in bug bites. Informed them at check out. Hope they do something about it to prevent it from happening again because it is a really nice property, close to everything
Comment from Hotel Management
27 Aug 2024 by AISHA, Hotel Management
Dear (EAMIE LENN),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team
by A verified traveler
Posted 27 Nov 2023
This is not a hotel. They'll give you an apartment and tell you a nicely crafted story for it. And don't even expect more than 1 star overall.
Comment from Hotel Management
24 Jan 2024 by aisha, Hotel Management
Dear (sakthiswran),Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards,Marketing team
by A verified traveler
Posted 13 Nov 2023 on Hotels
The room could have been cleaner and the light in bathroom did not work
by A verified traveler
Quite a disappointing stay with Regalia
Posted 30 Jul 2023 on Hotelsthe air Cond is leaking water, the toilet was old, the floor was dusty, tv not functional, no hair dryer (provided upon request with 30 minutes waiting time), the fridge was old, toilet roll left abit, the curtain looks dirty n old, the room door was old, my friend was locked inside the room, need to keep trying to make it open. Parking was expensive, around RM33++ for overnight.
Comment from Hotel Management
8 Nov 2023 by Marketing team, Hotel Management
Dear guest,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards
by A verified traveler
Posted 20 May 2023
Dirty rooms and bad service in front desk
Comment from Hotel Management
8 Nov 2023 by Marketing team, Hotel Management
Dear Boon Tsong,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.To make amends, we would like to offer you a 10% discount from the Best Available Rates on your next stay with us. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards
by A verified traveler
Posted 3 Apr 2023
I'm trying my best to be thorough and do not read this and think ohh that's just her opinion. Here are the facts. They have 6 elevators. One worked the entire 2 weeks i was there. For 38 floors... ONE WORKED. When you order food or use grab no one will come near the hotel. You have to walk to the other side of the lot. They share the pool with the residents and you have to fill out a form every time you want to swim. So dumb. The "breakfast buffet" was non existent. They served over cooked sausage, rice and hashbrowns in a paper bag for 35 rm A PERSON! Trash. My room smelled of mildew because the floor was wet from some unknown leak by the window. The windows don't open. The rooms have and and little bugs that they don't do anything about even when asked. No English speaking channels so don't expect it which is fine but not very thoughtful. You can't really walk to anything from this hotel. It's on a hill and next to a freeway. Front desk was nice, the view from the pool is breathtaking and that is the only good. After all the inconvenience, they had the nerve to charge me for misplacing the elevator key! Laughable, it never worked! I took the stairs everyday! Do not recommend. Just do not do it!
Comment from Hotel Management
8 Nov 2023 by Marketing team, Hotel Management
Dear Ijene R,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards
by A verified traveler
Posted 14 Mar 2021 on Hotels
by A verified traveler
enoying
Posted 21 Sep 2020 on HotelsRelaxing, very good scenario.kids enjoying.
room not so clean.others wise perfect.enjoying
Comment from Hotel Management
30 Sep 2020 by Hotel managemant, Hotel Management
Thank you for staying with us.
