Ratings based on 28 Verified Reviews

3.5 out of 5
100% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
4.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 21 Sep 2023
PLEASE NO ONE BOOK HERE TO STAY!!! The photos look fantastic but when we arrived we went to two different receptions and no one could check us in because it was a private residents. They called the owner and got someone else to come down and gave us the keys. That was fine however when we got in the kitchen was filthy they left and old dish towel with stains and a wash cloth that has never seen the laundry. We found hairs from other people on the bathroom floor and in the shower which we did not dare to go into without flip flops due to the state it was in. There was grime everywhere with the lack of cleaning and the bed sheets (which might have been clean but we are not sure) had stains which either haven’t been washed out or not been washed at all. We had to ask for toilet paper and other amenities …. the reply was the cleaner must have forgot it (with the rest of the cleaning apparently). I think the cherry on top was finding a cockroach ….. We decided we had enough. For your own health, well-being and not to ruin your trip just don’t stay here!!!
3 out of 5
by A verified traveler

Posted 16 Sep 2023
Property is tired facilities tired, plenty of space but in need of refurbishment
1 out of 5
by A verified traveler

Posted 7 Jan 2023
Worst place ever, pictures are a lie, the place is horrible and suuuper dirty! I left the place because of its condition, was unaceptable! Watch out😬
5 out of 5
by A verified traveler

Satisfied stay in KL

Posted 22 Jan 2022 on Hotels
It was a good stay. Spacious for one person. Perhaps need to renew the kitchen & toilet stuff. Overall I am satisfied especially the fast response on my query.
Comment from Hotel Management
22 Jan 2022 by Sayem , Hotel Management
Many many thanks like our suites. May we want to know what you need please reply to our mobile number we can fulfil your requirements. Thanks
4 out of 5
by A verified traveler

Posted 16 Mar 2020 on Hotels
I assumed this stay would be something like a serviced apartment rather than a privately owned residence. The front desk would not deal with us at all and just said "Talk to the agent", which was (I assume) the owner of the room. At check out, it was the same, no help at all from the desk, just "contact the agent, or drop the key in the mailbox".
Comment from Hotel Management
16 Mar 2020 by Sayem, Hotel Management
Dear Sir Thanks for like our Suites. We are sorry for front seat. We try to best service please you will come again to our suites. Thanks
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jan 2020
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Nov 2019
5 out of 5
by A verified traveler

Posted 29 Jul 2019
I enjoyed my stay at Platinum Suites. The whole check-in and check-out process was smooth. Any requests I had for the room were happily accommodated for me. The room was always cleaned as requested and I received extra towels whenever needed. The property itself was fully furnished with a microwave, stove/oven, full refrigerator, and washing machine. I would highly recommend staying at this location.
Comment from Hotel Management
29 Jul 2019 by Sayem, Hotel Management
Dear Sir, Many many thanks to your online reiview. We are very happy to you like our Suites. Again thanks lot. Have a nice day. Best regards
5 out of 5
by A verified traveler

Posted 11 Apr 2019 on Hotels
Comment from Hotel Management
11 Apr 2019 by Sayem, Hotel Management
Many many thanks for review. We are very happy to stay our suites. Have a nice day. Best regards
5 out of 5
by A verified traveler

Best Holiday

Posted 11 Mar 2019 on Hotels
Good Facilities
Comment from Hotel Management
15 Mar 2019 by Sayem, Hotel Management
Dear Sir. Many many thanks for best review. Thanks Best regards
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