Ratings based on 116 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Big rooms, great amenities, very central
by A verified traveler
Posted 23 Nov 2024
Good experience
by A verified traveler from Karrinyup
Posted 14 Nov 2024
Great location, cleanliness of the hotel is perfect.
by A verified traveler
Posted 2 Nov 2024
A great location opposite a local shopping centre with a supermarket as well as within a 7-10mins walk to other shopping centres such as the Pavillion, Lot 10 and local transport links. Lots of food options, local, international cuisine as well as fast food franchises very close by.
The hotel suite itself was very clean with amazing views and comfy beds. Having additional room facilities such as the kitchen with microwave, oven, crockery and washing machine/dryer were all very beneficial. The room also had a Nespresso coffee machine and a mix of herbal and English tea topped up daily. One very small thing that would have been helpful is having a small quantity of laundry detergent provided.
Our bathroom had a walk in rain shower as well as a standard shower complemented with Balmain toiletries. The wash basin area had generous storage space and additional complimentary toiletries, a separate toilet area with it's own wash basin area.
We appreciated the 'walk in' wardrobe area again with helpful touches such as an umbrella, shoe horn, variety of hanger types, gowns, slippers, hair dryer, safe deposit box, ironing board and iron.
Overall, the room felt very clean, spacious, thoughtfully designed with a range of lighting options and spaces to relax.
We did access the rooftop pool which was clean with great views.
Staff were polite although I did highlight the iron wasn't working 3 times before it was replaced.
Really fantastic stay. I wouldn't hesitate to rebook!
by A verified traveler
Posted 26 Oct 2024
the staff are very nice The rooms are very clean and open space
Comment from Hotel Management
28 Oct 2024 by Allan Wong, Hotel Management
Dear Abdelkader, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 23 Oct 2024
Super clean and modern, great facilities, order the omelette for breakfast you won’t regret it!
Comment from Hotel Management
7 Nov 2024 by Allan Wong, Hotel Management
Dear Uzayr, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 9 Oct 2024
Great for a family stay
Comment from Hotel Management
18 Oct 2024 by Allan Wong, Hotel Management
Dear Scott, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 5 Oct 2024
Staff were very friendly. Breakfast was great. Property was in great condition. E a sy walk to shopping and heaps of dining optiona.
Comment from Hotel Management
18 Oct 2024 by Allan Wong, Hotel Management
Dear Patrick, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 28 Sep 2024
It is fabulously located. Shopping, restaurants, tickets for a bus on and off is crossing the street, money changers near by and MRT just there.
Comment from Hotel Management
1 Oct 2024 by Allan Wong, Hotel Management
Dear Enma, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 19 Sep 2024
Spacious and clean
Comment from Hotel Management
1 Oct 2024 by Allan Wong, Hotel Management
Dear Qiutong,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
