Ratings based on 625 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Location is convenient .The hotel is near to Pavillion and opposite Times Square. Its away from the crowds and easier to get a grab here. Counter staff service is good.
Housekeeping is inconsistent. Despite we left the 'make my room' sign before going out, it wasnt done when we get back in the night. So we only get our clean towels when we called for it.
There is improvement to be done.
Comment from Hotel Management
2 Jan 2025 by Allan Wong, Hotel Management
Dear Seow Mui, On behalf of the Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia. We are pleased to hear that you found our location convenient, with our proximity to Pavilion and Times Square, as well as the ease of access to transportation like Grab, making your stay more enjoyable.We also greatly appreciate your kind words about the service provided by our counter staff. However, we sincerely apologize for the inconsistency in our housekeeping service. Please accept our apologies for not attending to your “Make My Room” request, and for the inconvenience this caused. We take this matter seriously, and we will address it with our housekeeping team to ensure that this does not happen again in the future.Your feedback is invaluable to us, and we will strive for continuous improvement to enhance the overall guest experience. We look forward to welcoming you back and providing you with an even better stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Allan Wong, Hotel Management
Dear Cornelia, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Allan Wong, Hotel Management
Dear Jason, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 26 Dec 2024
Room too small and confined
Comment from Hotel Management
30 Dec 2024 by Allan Wong, Hotel Management
Dear Jean,Thank you for sharing your feedback with us. On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation for choosing our hotel during your recent visit to Kuala Lumpur.We are grateful for your comments regarding your stay, and we understand that the room size did not meet your expectations. We strive to offer comfort and convenience for all our guests, and we regret that this aspect of your stay fell short. Your feedback is invaluable, and we will certainly take it into consideration as we continue to improve our offerings.We truly appreciate your support and hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable experience.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 25 Dec 2024
We may be biased in our review, as we came to this hotel after stays in 3 great hotels in Malaysia (JW Marriott KL, EO Hotel Penang, Danna Langkawi), but still… This place is genuinely horrible. No clue how they got their stars. To start, we had asked to be picked up from the airport by the hotel. Worst decision ever, as we were bombarded by whatsapp messages from 5 different numbers to ask us about our arrival. Pure pressure. Then, when we arrived to the hotel (midnight), there was no one that helped us with the luggage from the car. The receptionist looked like she hated her job. In our room, we found that the safe was not functioning, so the hotel staff got the great idea to come and fix the safe in our room at 1am, not thinking that us sleeping after a flight would be a good idea, maybe? (however, to be fair, we got an upgrade after expressing discontent with this situation). The buffet is bad. The “collection” buffet is literally a joke. The towels in the rooms smell dirty. Even the rooms are objectively ugly. Also, the rooms are not well isolated, you can hear everything the neighbours say. Then, towards the end, the hotel people seemed to be in a rush to check us out (guy showed up 5 minutes in advance for the checkout).
Joke of a hotel. Have been to dozens of hotels around the world, including 3*, 4*, and 5*. This place is not worthy of a 3*. Do not recommend.
To be fair, this hotel was so bad that it actually made our trip better: we even wrote a postcard about it.
Comment from Hotel Management
30 Dec 2024 by Allan Wong, Hotel Management
Dear Ahmed, Thank you for taking the time to share your detailed feedback with us. On behalf of the Hotel Management Team and all staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation for selecting our hotel during your recent visit to Kuala Lumpur.We are truly sorry to hear that your experience did not meet your expectations, especially after your stays at other fine hotels in Malaysia. We sincerely apologize for the issues you encountered, particularly with the airport pick-up, room service, and the noise in your room. These are certainly not the standards we strive for, and we will address your concerns with the relevant departments to ensure these issues are rectified moving forward.Regarding the in-room safe, we deeply regret the inconvenience caused by the late maintenance and are glad that we could offer an upgrade as a gesture of goodwill. We also appreciate your comments on the buffet and room cleanliness, which will be reviewed as part of our ongoing efforts to improve.We understand how these issues impacted your stay and truly regret that your experience with us did not reflect the high standards we aim to provide. We appreciate your candid feedback, and it will certainly be used to guide improvements across our services.Once again, we apologize for not meeting your expectations, and we hope that you might consider giving us another opportunity to restore your confidence in our brand in the future.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Allan Wong, Hotel Management
Dear Ursula, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 22 Dec 2024
Good location. Friendly staff and with good hotel facilities.
Comment from Hotel Management
26 Dec 2024 by Allan Wong, Hotel Management
Dear Shirley, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 20 Dec 2024
Staff are extremely helpful and friendly. Rooms are very clean and quiet with nice views. Very pleased with convenience to all shopping and dining area. Centrally located literally to every thing. Thanks
Comment from Hotel Management
26 Dec 2024 by Allan Wong, Hotel Management
Dear Belay, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Allan Wong, Hotel Management
Dear Cheryl, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Allan Wong, Hotel Management
Dear Lan Yuet, Thank you so much for your 5-star rating! We are delighted to hear that you had a positive experience with us. We truly appreciate your support, and your feedback is invaluable in helping us maintain the highest standards.If you have any thoughts or suggestions you'd like to share about your stay, we would love to hear from you. We look forward to welcoming you back to PARKROYAL COLLECTION Kuala Lumpur!Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
