Ratings based on 991 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Great location and easy access to many places dje to the citywalk bridge that's right beside the hotel
Comment from Hotel Management
30 Dec 2024 by Angelia Ku, General Manager, Hotel Management
Dear Syahmi,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 14 Dec 2024
Great place to stay in the heart of KL! Second time staying and really like the price, the location and the facilities. Highly recommend.
by A verified traveler from Singapore
Posted 10 Dec 2024
This hotel has a carpark that look like you’re in 1975. The turns are so tight it is evident through all the scratch marks on the wall. So if you’re driving an SUV , just be careful.
Novotel is under Accor group and I think there are certain expectation about the hotel. But this hotel room does not have any door bell ?
Lastly I think the concierge was great but I cannot say the same for the kitchen staff. It appears that because I’m a Chinese , when I request for custom omelette at the egg station, I was told to just take from those ready made.
Then when I spotted a few malay asking for omelette , they were served according to what they wanted.
This is the most disappointing hotel I ever stayed, we are living in 2024 and yet such petty racism service from this hotel still exist??
by A verified traveler
Posted 25 Nov 2024
Great location, helpful & friendly staff
Comment from Hotel Management
26 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Pritam,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 20 Nov 2024
V good
Comment from Hotel Management
26 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear John,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
by A verified traveler
Posted 15 Nov 2024
overall experience is good. The staff are very helpful.
Comment from Hotel Management
26 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Kwai Hing,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear thi,Thank you so much for taking the time to leave us a rating. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back again soon.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Convenient
Comment from Hotel Management
28 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Lee Tian,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 19 Oct 2024
right in town, walking distance to major attractions
Comment from Hotel Management
2 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Rujiroj Alex,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
