Ratings based on 987 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
V good
by A verified traveler
Posted 15 Nov 2024
overall experience is good. The staff are very helpful.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Convenient
by A verified traveler
Posted 19 Oct 2024
right in town, walking distance to major attractions
Comment from Hotel Management
2 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Rujiroj Alex,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 4 Oct 2024
Good srmtay, highly recommend
by A verified traveler
Posted 4 Oct 2024
Not good
Comment from Hotel Management
4 Nov 2024 by Angelia Ku, General Manager, Hotel Management
Dear Mohamed,Thank you for your stay at Novotel Kuala Lumpur City Centre and for taking the time to leave us your feedback. We are delighted to see that you gave us such a high rating. It is always our pleasure to provide a great experience for our guests.We noticed that while your overall rating was outstanding, there may have been aspects of your stay that did not meet your expectations. If you could share a bit more detail about any areas where we can improve, it would help us serve you and our future guests better. Thank you once again, and we hope to welcome you back to Novotel Kuala Lumpur City Centre soon.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 4 Oct 2024
We hv stayed Novtel in dubai and Thailand was best , but KL city center one is not good interms of service, food and accommodation.
Comment from Hotel Management
7 Oct 2024 by Angelia Ku, General Manager, Hotel Management
Dear Mohamed,Thank you for taking the time to share your feedback with us and for being a loyal guest of Novotel. We sincerely regret that your experience at Novotel Kuala Lumpur City Centre did not meet your expectations, especially after enjoying your stays at our other properties in Dubai and Thailand.We are truly sorry that the service, food, and accommodation were not up to your standards. Your comments are important to us, and we will share them with our team to ensure improvements are made where necessary.We hope to have the opportunity to welcome you back in the future and provide you with the high level of service that Novotel is known for. Should you decide to give us another chance, please feel free to reach out to me directly so we can ensure your next stay is a more pleasant one.Thank you again for your feedback.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Angelia Ku, General Manager, Hotel Management
Dear Guofang,Thank you for the ratings and it seems that your experience with us was below average. We apologise if the services rendered to you did not meet your expectations. We hope to welcome you back in the near future and provide you with an even better experience.SincerelyAngelia KuGeneral Manager
by A verified traveler
Posted 22 Aug 2024
For my stay in Malaysia, I had to stay close to the Kuala Lumpur Convention Center as I was initially in town a conference. I greatly enjoyed my stay with Novotel and have no outstanding complaints! Some of the top highlights for me were the central location, quality of the rooms and service, and cost for a four star stay! All of the staff was incredibly kind and helpful, and I found the atmosphere to be calm and professional. I would recommend this stay for your trip to Kuala Lumpur.
Comment from Hotel Management
7 Sep 2024 by Angelia Ku, General Manager, Hotel Management
Dear Sarah,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
