Ratings based on 14 Verified Reviews
2.4 Room cleanliness
2.2 Service & staff
2.2 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2019 on Hotels
Your booking is not completely be managed by the receptionist. Mine was handled by the security guard who's a foreigner. Receptionists are not fully functional.
by A verified traveler from UK
Posted 21 Aug 2019
BE AWARE , Scammer! you may not be able to check in to this place. The owner did not turn up to open the room for us. We waited a few hours , no communication ,refused our calls and Expedia calls. Spent over £100 phone bill trying to sort out with Expedia but failed to solve the problem. Had to find a new hotel (waited from 8pm-11pm) and still waiting for refund. People at the reception told us this happened a lot with this owner when someone else offers more money for his room he will cancel yours booking and would not turn up! DON’T BOOK IT.
by A verified traveler
Very bad experience and service from hotel.com
Posted 14 Aug 2019 on HotelsKindly make a refund on this booking, when I reach the place, i was told that the place was fully booked and no more room left.
I contacted hotel.com through IDD call, I have to rebook a new place by myself, even after a 2 hour call.
by A verified traveler
Posted 11 Jul 2019 on Orbitz
We paid for a Deluxe 2 Bedroom Suite. When we arrived, they gave us a room with 1 bed for 3 adults. They, begrudgingly, brought a 2nd bed for a room smaller than we were supposed to be in and told us that all their other rooms were sold out for the night. We were in Malaysia and the person that brought us to the room spoke zero Malay and barely could speak English.
They demanded that we paid a deposit of about $40 USD (or 150 Ringgit). We tried explaining to him that we would be leaving for the airport at 2:30 AM and that we would need to be able to get our cash deposit back. He did not understand at first (language barrier) and then seemed to understand. He gave me his bosses number and told us to call him. I had 2 phone numbers and neither worked. In the end, I had 5 different people's numbers and nobody would answer. At 12:55 AM, I got a call saying that someone had the money and was bringing it. Nothing. At 2 AM, I went to the person's room and he told me that he was "about to call" and told me the money was at the front desk. That was a lie. I had to get security involved and security made this person go to the ATM to get me my money.
I would take this property off of Orbitz, as I am sure that they have taken other people's deposit's before. Communication was horrendous with this property.
by A verified traveler from Auckland, New Zealand
Posted 9 Jan 2019
We were 4 adults and two kids and had booked two large rooms but on our arrival we were given one bedroom with double bed and there was once single bed with rotten mattress with no bedsheet. The staff didn’t have any clue of our early checkin. Horrible experience!!! Don’t recommend at all as there is no organisation and they don’t keep track of bookings.
by A verified traveler
Posted 2 Jan 2019
by A verified traveler
Posted 25 Apr 2018 on Hotels
clogged toilet but overall is so so. tv channel cant connect
Comment from Hotel Management
29 Apr 2018 by muhammad syafiq, Hotel Management
hello hai sir/madam
here we dont have any local channel so thats why we provide androind box
by A verified traveler
Posted 1 Apr 2018
Anly tv funtion, astro don't have also washing machine don't have.... Iron also don't have
Comment from Hotel Management
25 Apr 2018 by muhammad syafiq, Hotel Management
Hai we have androind box fixed. There is no tv channel, iron u need to request we will send thanks
by A verified traveler from Thailand
Electric out service 5 hours
Posted 20 Jan 2018We don’t have electricity to use around 5 hours then the room make us hot
Comment from Hotel Management
22 Jan 2018 by Muhd syafiq, Hotel Management
Hello hai sir the electric power trip was because of using thailand plug. Thanks
by A verified traveler
Posted 16 Jul 2019 on Hotels
Comment from Hotel Management
25 Jul 2019 by alex, Hotel Management
thanks will improve our service
