Ratings based on 10 Verified Reviews
4.8 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Wan Enderi, Hotel Management
Dear Nor,We are delighted to receive your excellent rating and appreciate you taking the time to share it. Your satisfaction is our highest priority, and it is rewarding to know that our efforts to provide a memorable stay have met your expectations.If you have any specific feedback or suggestions on how we could make your future stays even more enjoyable, please do not hesitate to reach out. We look forward to welcoming you back soon and exceeding your expectations once again.Thank you for choosing our hotel.Best regards,Wan EnderiGeneral Manager
by A verified traveler from Sun Valley
Posted 9 Jul 2024
Toiletries and apartment amenities are complete, with auto washer/dryer and a separate washing machine in our unit and a space to air-dry clothes are a big plus when traveling with kids. Mall next door, walkable with covered bridge are extra pluses. Pool and spa spaces are wonderful for families as well as adults. Convenience store in bldg is also helpful for wants/needs, and it even sells raw meats in small pkgs. No laundry detergent provided in unit, but avail in large bag in store.
Comment from Hotel Management
1 Aug 2024 by Wan Enderi, Hotel Management
Dear Leticia ,Thank you for your detailed review. We are delighted to hear that our amenities, including the auto washer/dryer, separate washing machine, and air-dry space, contributed to a comfortable stay for your family. It’s wonderful to know that the proximity to the mall, the pool and spa facilities, and the convenience store enhanced your experience.We appreciate your feedback regarding the laundry detergent. While we do not provide it in the unit, we ensure it is available for purchase in the store for your convenience. Your insights are valuable to us, and we look forward to welcoming you and your family back in the future.Best regards,Wan EnderiGeneral Manager
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
1 Aug 2024 by Wan Enderi, Hotel Management
Dear Charles,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a pleasant experience at our hotel. Your satisfaction is our top priority, and it is truly rewarding to know that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another exceptional stay. Should you have any additional comments or require assistance in the future, please do not hesitate to reach out.Thank you once again for your kind rating.Best regards,Wan EnderiGeneral Manager
by A verified traveler
Business trip
Posted 30 Oct 2023 on HotelsClean and spacious
Comment from Hotel Management
12 Nov 2023 by Wan Enderi, Hotel Management
Dear Guest,Greetings from Mercure Living Putrajaya!Thank you for taking the time to review your experience during your stay with us. We are delighted to hear that you enjoyed the comfort of our rooms and facilities.Once again, thank you for sharing your experience, and we hope we will get the pleasure of welcoming you again soon.Sincerely,Wan EnderiGeneral Manager
by A verified traveler
Posted 1 Dec 2022
I don’t know if they don’t know if they not enough staff or they didn’t take this job seriously.
Quite dissapointing for a 4 star hotel, some of the staff are good such as at the reception, and the waitresses. Some are not as the food quality is not really good. The housekeeping is also the same, they are not taking this job seriously as they only cleaned the room while talking. I really hope they can make some improvement in terms of food quality and staff , services. And also not recomended for the disabilities guest. I will not book this hotel again. Thank you
Comment from Hotel Management
5 Dec 2022 by David, Hotel Management
Dear Ms. Afiqah,Warm greetings from Mercure Living Putrajaya. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that our service did not meet your expectations. We would like to thank you for bringing these points to our attention and we will definitely look into it.We sincerely hope that you will give us the chance to welcome you again.Yours sincerely,David TaiGeneral Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Wan Enderi, Hotel Management
Dear Seda,Thank you for your recent stay with us at Mercure Living Putrajaya and for taking the time to provide your rating. We are delighted to see that you rated your experience 5 out of 5 stars. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We look forward to welcoming you back for another exceptional stay.Warm regards,Wan EnderiGeneral Manager
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Wan Enderi, Hotel Management
Dear Seungkuk,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a pleasant experience at our hotel. Your satisfaction is our top priority, and it is truly rewarding to know that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another exceptional stay. Should you have any additional comments or require assistance in the future, please do not hesitate to reach out.Thank you once again for your kind rating.Best regards,Wan EnderiGeneral Manager
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Wan Enderi, Hotel Management
Dear Seungkuk,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a great experience at our hotel. Your satisfaction is our top priority, and it is truly rewarding to know that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another exceptional stay. Should you have any additional comments or require assistance in the future, please do not hesitate to reach out.Thank you once again for your kind rating.Best regards,Wan EnderiGeneral Manager
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Wan Enderi, Hotel Management
Dear Guest,Thank you for your kind words! We are delighted to hear that you had a wonderful stay at our hotel. Our team strives to provide exceptional service, and it is great to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future for another memorable experience. Safe travels!Warm regards,Wan EnderiGeneral Manager
by A verified traveler
Posted 15 Aug 2022
Comment from Hotel Management
6 Dec 2022 by David Tai, Hotel Management
Dear Mr. Yoshinori,Warmest Greetings from Mercure Living Putrajaya!Thank you for your review. We hope you had an enjoyable experience at Mercure Living Putrajaya. Let us know if you are coming back so we can continue to take care of you!Sincerely,David TaiGeneral Manager
