Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
It is far form the city.
Comment from Hotel Management
3 Nov 2024 by Fariz, Hotel Management
Dear Yunus,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
by A verified traveler
Posted 18 Sep 2024
Had trouble to connect to the internet. Called the front desk and said the manager would assist me but the manager didn’t appear till the day I checked out. At last, my husband helped me out. Iron and iron board are by request. Overall, it was a good stay.
Comment from Hotel Management
30 Sep 2024 by Fariz, Hotel Management
Dear Majidah,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
by A verified traveler
Posted 15 Sep 2024
Very clean and good hospitality..second time stay in this hotel
Comment from Hotel Management
30 Sep 2024 by Fariz, Hotel Management
Dear Noor Zakiyah,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
by A verified traveler
Posted 26 Aug 2024
amazing property, clean and staff were super friendly :)
Comment from Hotel Management
3 Sep 2024 by Fariz, Hotel Management
Dear Azman,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
21 Jul 2024 by Fariz,GM, Hotel Management
Dear Noor Zakiyah,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Not that bad for those requires a stay in the area
Posted 9 Jun 2024 on Hotelshad a 5 nights stay and it was nice :)
(+) breakfast spread was good, hotels provide affordable lunch buffet and some dinner options. room generally clean with comfy bed & pillow, theres a very cute kampong boy artwork too. staff service are friendly. walking distance to nearby mamak stall and small shops.
(ok-ok) sunway pyramid is about 10 mins drive, nearest airport would be subang. it would be better if they can vacuum some dust off the floor carpet thorougly.
(-) location is still developing. therefore, not that good -lack of accessibility coz the only way in and out from the hotel area is either driving or taking a Grab ride. far from city centre and KLIA.
Comment from Hotel Management
30 Sep 2024 by Fariz, Hotel Management
Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
by A verified traveler
Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Matthew,Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again in the near future. Regards,Fariz Victor, GM
by A verified traveler
Posted 25 Apr 2024
Good value
Comment from Hotel Management
25 Apr 2024 by Fariz, Hotel Management
Dear JK,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager
by A verified traveler
Posted 13 Apr 2024
One of the best hotels I’ve stayed in
Comment from Hotel Management
14 Apr 2024 by Fariz, Hotel Management
Dear Eric,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager
by A verified traveler
Posted 29 Mar 2024
Let's see. We started staying in this hotel not due to location but the reputation they had as a Accor brand. We found this 2 years ago while booking for a company trip and we were impressed with their service and the rooms. They staff was polite, and quick thinking. We have stayed a couple more times after that.
Today during check in I must say we were totally disappointed with the service. From the front counter to the supervisor to the Director of Sales who did not call me back. Even after promising.
I do not know if I will want to stay here again.
Comment from Hotel Management
1 Apr 2024 by Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear YeeVonne,Thank you for taking the time to share your experience with us. We truly value your loyalty to the Accor brand and appreciate your continued patronage over the past two years.We're sincerely sorry to hear about the disappointment you encountered during your recent check-in experience. Your feedback is instrumental in helping us maintain the high standards of service that we strive for.We regret any inconvenience caused by the service lapses you experienced, particularly with regards to the front counter, supervisor, and Director of Sales. Rest assured, we are taking immediate steps to address these issues internally to ensure they do not recur.If you would like to discuss your experience further, please feel free to contact us directly. We would welcome the opportunity to speak with you in person and address any remaining concerns you may have.Thank you once again for sharing your feedback with us. We hope to have the chance to welcome you back and restore your confidence in our service.Sincerely,Sean for Fariz Victor, GM
