Ratings based on 11 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
2.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2023 on Orbitz
by A verified traveler
Posted 9 Nov 2022
by A verified traveler
Posted 15 Sep 2022
ok
by A verified traveler
Posted 25 Dec 2019 on Hotels
by A verified traveler
Posted 5 Jul 2019
by A verified traveler
Posted 26 Jun 2019
My only complaint is the water heater is not working well. The water for showering if not the way I’m used to
Comment from Hotel Management
27 Jun 2019 by Noman, Hotel Management
Dear Sir/Mdm,
Warm Greetings From Max Hotels.
Our Water Heater Working As well if same thing happen in future Please informed at reception they will assist you.
We would like to thank you for choosing our hotel as your accommodation.
Best Regards
by A verified traveler
Posted 24 May 2019
No hot water. Barely warm at best.
Staff were good.
Location good
Comment from Hotel Management
27 Jun 2019 by Noman, Hotel Management
Dear Sir/Mdm,
Warm Greetings From Max Hotels.
Our Water Heater Working As well if same thing happen in future Please informed at reception they will assist you.
We would like to thank you for choosing our hotel as your accommodation.
Best Regards
by A verified traveler
Posted 30 Apr 2019
Gave the wrong room, from Standard Queen Room to Basic Queen Room. When asked for refund, staff insisted there's no refund where the basic room rate was lower than Standard Queen room. We clearly informed the room should be standard queen room when checking in but the staff insisted we booked basic Queen room. He only gave us the original room type when we showed the itinerary via phone but insisted that should be basic room in the beginning when checking in with a printed itinerary. Very dissatisfy check in experience where we agreed to compromise by just refunding where the staff was too lazy to
Comment from Hotel Management
1 May 2019 by Noman, Hotel Management
Hi Sir/ Mdm ,Thank you for making us aware of your experience during your stay and I am sorry we did happen in overall. We will pay more attention to the comments which you highlighted and we will reassure to improve on this area. Thank you again for your time and look forward to welcoming you again in future
Max Hotel Management
by A verified traveler
Okay
Posted 7 Sep 2018 on HotelsTo find carpark was hard,
by A verified traveler from JOHOR
Posted 18 Jul 2018
Cleanliness is an issue
No hot water
The wall has water damp spots which can cause health hazards.
