Ratings based on 702 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Muntaz, Hotel Management
Ms SophiaWe very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vivian ChuHotel Manager
by A verified traveler from PEARLAND
Posted 27 Oct 2024
3 star ratimg for this hotel is good.
Comment from Hotel Management
29 Oct 2024 by Muntaz, Hotel Management
Mr RaedWe very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vivian ChuHotel Manager
by A verified traveler
Posted 22 Oct 2024
Nothing spectacular. Found it was more expensive booking through expedia. No receipt given for the tourism tax. Terrible taxi service.
Comment from Hotel Management
24 Oct 2024 by Muntaz , Hotel Management
Mr Tuck MunThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler
Posted 16 Oct 2024
Great place to stay in Kuala Lumpur. Good location, good size rooms for the price, Breakfast was good too.
Comment from Hotel Management
17 Oct 2024 by Muntaz Narayani Devi , Hotel Management
Ms SeemaFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future.Nevertheless, we look forward to welcoming you back again.Thank you,Ms Vivian ChuHotel Manager
by A verified traveler
Posted 13 Oct 2024
This was a wonderful place to stay. Very close to main attractions in KLCC, very good breakfast, and very well kept.
Comment from Hotel Management
14 Oct 2024 by Muntaz Narayani Devi , Hotel Management
Mr ShajibThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Muntaz Narayani Devi , Hotel Management
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Muntaz Narayani Devi , Hotel Management
Mr EnricoThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler from Peterborough
Posted 13 Sep 2024
The hotel is close to the twin towers. Modern facility. With a good staff.
Comment from Hotel Management
16 Sep 2024 by Muntaz Narayani Devi , Hotel Management
Mr KevinThank you for your recent stay with us. We know that you have many options when choosing where to stay, The Fact that you choose Ibis Kuala Lumpur City Centre is an honor to us.We sincerely hope you enjoyed your stay and will come back again!If there is anything that you feel we overlooked then please let us know.Looking forward to welcoming you again soon.Thank you,Ms Vivian Chu Hotel Manager
by A verified traveler
Posted 23 Jul 2024
N/a
Comment from Hotel Management
24 Jul 2024 by Muntaz Narayani Devi , Hotel Management
Ms AshleyThank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager
by A verified traveler
Posted 13 Jul 2024
Good
Comment from Hotel Management
5 Aug 2024 by Muntaz Narayani Devi , Hotel Management
Mr MThank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager
