Ratings based on 26 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 2 Apr 2024 on Hotels
Comment from Hotel Management
5 May 2024 by Alan, Hotel Management
Dear Derrick,On behalf of the team, we would like to extend our sincere apologies on the inconvenience caused during your check-in process with us. We have immediately informed the relevant department to rectify the issue ensuring that this matter does not reoccur. We do understand your ratings given and would take to thank you for the opportunity given to us as your stay accommodation. Once again, please kindly accept our sincere apologies and we shall hope to see you in your future stay with us. Thank you and have a pleasant day.Regards,INNSiDE by Melia, Kuala Lumpur.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Vivian Tan, Hotel Management
Dear Luis Octavio,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your satisfaction. We hope to welcome you back again soon!Best Regards,INNSiDE by Melia Kuala Lumpur Team
by A verified traveler
Posted 26 Mar 2024
Pros: very new and clean, good price, happy to be able to make tea and coffee, good water pressure in shower, good sized room and bed.
Cons: reception staff could only speak Malay, did not like sink outside of bathroom with no counter space for toiletries, did not like purple LED light running along cupboards, hotel is with newly opened mall and car park right at the top levels with all levels of the car park looking unfinished, it’s not a nice first impression.
Comment from Hotel Management
4 Apr 2024 by Vivian Tan, Hotel Management
Dear Chow Lai,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the cleanliness of our hotel, the competitive pricing, and the amenities provided in the room. We apologize for any inconvenience you experienced with the language proficiency of our staff and the design aspects of the room and parking lot. Your comments regarding the sink placement, LED lighting, and parking experience are duly noted, and we will consider them carefully for future improvements. We aim to provide a comfortable and seamless experience for all our guests, and your feedback helps us identify areas for enhancement. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,INNSiDE by Melia Kuala Lumpur Team
by A verified traveler
Posted 29 Jan 2024
Decent stay but abit far from the action of bukit Bintang
by A verified traveler
Posted 27 Jan 2024 on Hotels
by A verified traveler
Decent, new looking hotel
Posted 16 Jan 2024 on HotelsIt looks like quite a new hotel. Everything was in place. However, the breakfast choice was rather limited. My room had a bit of oily surface near the window. Other than that all was okay.
by A verified traveler
Posted 2 Jan 2024
Sleep,eat, shop and repeat. Massive mall door opens up from the hotel lobby. Mall also has a cinema. Great staff and amazing hotel amenities.
by A verified traveler
transit stay
Posted 23 Dec 2023 on HotelsGood front office greeting and customer svc friendly interaction focused to providing that GEM. Kudos to Natasha and Vivian for a fabulous room for a much needed rest. Breakfast was locale standards but would be good if extended to more variety. Hotel accessible to shopping mall and walking distance to mrt station. Good viable and hotelable area.
by A verified traveler
Posted 13 Nov 2023
good
