Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Very nice hotel except the elevator doors only open for 2 seconds. You have to be ready and jump in fast or they will close. There are 4 elevators, if you wait by the wrong one you’ll miss it. Also no plug ins near the bed.
Comment from Hotel Management
3 Dec 2024 by Jerry Tong, Hotel Management
Dear Benny, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you! Regarding the elevators and the room designs, please be reminded that those factors are beyond our control. Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer
by A verified traveler
Posted 1 Dec 2024
Tó much noise
Comment from Hotel Management
2 Dec 2024 by Jerry Tong, Hotel Management
Dear Eumber, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for taking the time to provide feedback about your recent stay with us. Regarding the noises, please be reminded that this factor is beyond our control and we would advise you to bring your own earplugs. Once again, your satisfaction is very important to us, and we hope to have the opportunity to welcome you back in the future and provide a better experience. Sincerely, Jerry Tong, Communications Officer
by A verified traveler
Posted 29 Nov 2024
Excelente ubicación.
Comment from Hotel Management
2 Dec 2024 by Jerry Tong, Hotel Management
Dear Jose, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you who mentioned our strategic location! Your review means a lot for us since we strive for making guests happy as a whole! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer
by A verified traveler
Posted 25 Nov 2024
friendly staff especially Allan excellent customer service
Comment from Hotel Management
27 Nov 2024 by Jerry Tong, Hotel Management
Dear Vu, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you who mentioned our strategic location and reliable staff! Your review means a lot for us since we strive for efficient service delivery as a whole! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jerry Tong, Hotel Management
Dear Attaul, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for taking the time to provide feedback about your recent stay with us. Please specify which areas are need to improve on so we can work on that. Your satisfaction is very important to us, and we hope to have the opportunity to welcome you back in the future and provide a better experience. Sincerely, Jerry Tong, Communications Officer
by A verified traveler
Posted 16 Oct 2024
The only thing I found wrong with this hotel was that also had no electrical outlets hard to plug phones or other electrical devices
Comment from Hotel Management
17 Oct 2024 by Jerry Tong, Hotel Management
Dear Monica, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you who mentioned room quality and bedding! Regarding the issues, mentioned, we will be forwarding this to our relevant personnel for further rectification. Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer
by A verified traveler from Southport
Posted 4 Oct 2024
Nice hotel, currently being renovated, nice rooms and decent breakfast. But the location is the biggest benefit of this hotel. 5 minute walk to Petronas Towers and KLCC for shopping, dining and access to trains.
Comment from Hotel Management
9 Oct 2024 by Jerry Tong, Hotel Management
Dear Allen, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you who mentioned our strategic location, cleanliness standards and service delivery! Your review means a lot for us since we strive for efficient service delivery as a whole! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer Sincerely, Jerry Tong, Communications Officer
by A verified traveler from Manchester
Posted 22 Sep 2024
I used to like breakfast but this time it seemed less choices.
Comment from Hotel Management
26 Sep 2024 by Jerry Tong, Hotel Management
Dear Suneerat, Greetings from Hotel Maya Kuala Lumpur City Centre. We would like to express our appreciative thanks for sharing your thoughts with us. Regarding the breakfast spread, please be check the menus first before you go for our dining preferences. Once again, your satisfaction matters a lot for us and we really hope to welcome you back again for another experience. Sincerely, Jerry Tong Communications Officer
by A verified traveler
Posted 13 Sep 2024 on Hotels
Staff is friendly can improve in breakfast , staff don’t know how to make English tea
Comment from Hotel Management
18 Sep 2024 by Jerry Tong, Hotel Management
Dear Gurbir, Greetings from Hotel Maya Kuala Lumpur City Centre. We would like to express our appreciative thanks for sharing your thoughts with us. Regarding the issues mentioned with the staff on how to make tea, we will be forwarding them to our relevant personnel with proper training. Your satisfaction matters a lot for us and we really hope to welcome you back again for another experience. Once again thank you for reliable staff. Sincerely, Jerry Tong Communications Officer
by A verified traveler from London
Posted 12 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Jerry Tong, Hotel Management
Dear John, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from such wonderfully brilliant guests including you who mentioned our cleanliness standards and reliable staff! Your review means a lot for us since we strive for efficient service delivery as a whole! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer
