Ratings based on 4 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kuala Lumpur
Posted 10 Mar 2022
Receptionist lacking knowledge in handling OTA booking reservations. They have difficulties finding my bookings and kept mentioning my reservation was not being found. It took about 30 to 45 minutes to check in a pre-booked guest room. They are also not professional when handling check-in procedures. During check-in time the receptionist was busy with findings charging cables and their phone.
Rooms and surroundings can be improved compared to other hotels surrounding this area with similar prices.
by A verified traveler
Posted 17 Dec 2020 on Hotels
by A verified traveler
Posted 11 Sep 2020 on Hotels
Comment from Hotel Management
12 Sep 2020 by Justin, Hotel Management
Much obliged to you for rating us super, Najid! Enchanted to know you liked our administrations. Hope to host you soon:) Regards, Justin
by A verified traveler
Keistimewaan pada regular customer
Posted 15 Jun 2020 on HotelsTV channel tak menarik. Terhad sangat. Untuk regular customer juga takde keistimewaan even Kluang Cafe ada di sebelah hotel. Sepatutnya paling kurang set roti bakar beserta kopi pun dah cukup untuk menu sarapan pagi untuk regular customer. Owner yang sama. Takkan nak berkira?
Sediakan small freezer untuk family room jika boleh. Mudahkan anak² kecil untuk sejukkan minuman.
Comment from Hotel Management
18 Jun 2020 by Bella, Hotel Management
Helo, Harris! Sangat menyedihkan apabila melihat tetamu kami yang dihormati tidak berpuas hati dengan kemudahan kami. Kami akan bergantung pada maklum balas anda untuk memastikan perkhidmatan berkualiti pada masa akan datang. Salam, Bella
