Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The breakfast was everything cooled
by A verified traveler
Posted 15 Nov 2024
I did not like the room bathroom nor the front desk handling of my check in nor check out
I would not recommend this hotel to any of my friends, it was an cheap looking place but it should have been with the way the place is managed, compared to many other Holiday Inn Express we.ve stayed in this one should only hold a 1 or 2 star rating.
by A verified traveler from New York
Posted 13 Nov 2024
Holiday Inn Express Kuala Lumpur City Centre offers a decent stay, with a great location being its strongest point, as it's right in the heart of KL and near major attractions. The rooms are clean and functional, meeting basic needs, though they’re more on the simple side.
One area for improvement is communication with the staff, particularly around checkout extension requests. There have been times when the response wasn’t as clear or timely as expected, which can be frustrating, especially if you’re on a tight schedule.
Overall, it’s a solid choice if location is your main priority. However, if you’re looking for something with a higher level of service, this hotel might land closer to a 2-3-star experience.
by A verified traveler
Posted 10 Nov 2024
Walkable to a lot and convenient to public transport
by A verified traveler
Posted 6 Nov 2024
Very convenient location / good breakfast option / decent size room _ only downside is noise as the windows are not double glazed 😕
For an affordable and convenient location this hotel is great!!
by A verified traveler
Posted 5 Nov 2024
I really like the fact I can do my laundry while i am on holiday, which they had
by A verified traveler
Posted 4 Nov 2024
excellent experience
by A verified traveler
Posted 31 Oct 2024
It’s a very good location. Room is clean and tidy. Staff is very friendly and knowledgeable.
by A verified traveler
Posted 31 Oct 2024
This hotel was great. It was clean and the staff were friendly. The breakfast is excellent and a great bonus to the room. Everything is close by.
by A verified traveler
Posted 29 Oct 2024
Everything is good
