Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by David , Hotel Management
Dear David, Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 5 Nov 2024
Great staff. Has been renovated, so was comfortable and nice. Beds a little on the hard side for me, but that’s probably how people like it. Staff bent over backwards to accommodate my requests. Conveniently located for what I was there for.
Comment from Hotel Management
6 Nov 2024 by Daniel, Hotel Management
Dear Daniel,I note with delight that you have marked your recent stay at our hotel with exceptional in all the areas of your service experience.We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests. Your valuable feedback definitely provides insights into the process. Please rest assured that your compliments will be passed to our team members.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 5 Nov 2024
Booking for my niece and sister visiting from overseas, we check-in around 10 pm and it was the worst check-in experience I have ever had. The front desk staff acted inappropriately, tone and manner we felt was horrible. When my 8yrs old niece said hello to him, his answer was 'Passport!' and asking us to pay tourism fee which doesn't mention on the Expedia website.
I was asking to provide more details about this tourism fee but what he answered to me was only one sentence 'See your voucher'.
I do not expecting too much things that we are not asking for. Please be nice to the kids, and I want you to highlight this incident and improve your hospitality.
Comment from Hotel Management
6 Nov 2024 by Jeongsik , Hotel Management
Dear Jeongsik,Thank you for sharing the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Head of Department for immediate attention. Kindly allow us to do further investigation on your comments.We will endeavour to reach out to you further, outside of this platform, to have a conversation about your feedback. Thank you.SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 3 Nov 2024
Nice rooms, centrally located in PJ, easy to get around.
Comment from Hotel Management
4 Nov 2024 by Jim , Hotel Management
Dear Jim,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 14 Oct 2024
We were pleased with our stay!
Comment from Hotel Management
14 Oct 2024 by tyon, Hotel Management
Dear Tyon,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Daniel, Hotel Management
Dear Daniel Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations..We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 23 Sep 2024
Lovely stay
Comment from Hotel Management
23 Sep 2024 by Gurvinder , Hotel Management
Gurvinder,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. .We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Daniel, Hotel Management
Dear Daniel,Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 13 Sep 2024
I am the Samoan guy who spent a few nights at this hotel, and I have been satisfied with the service provided by the staff members from the first till my very last day there.
The room was ok, I did not face any challenge during my stay.
Every morning, the variety of food available during breakfast session was really good, I enjoyed it, not only that, but I do appreciate the smiling faces and the satisfying assistance of the staff who assisted me. That made every food delicious.
Thank you all for your service, it is highly recommended.
Additionally, I felt so humbled when I was approached by some of the staff for a photo, I still have photos I took, and the special one you guys took.
I have it all, great memories wish I was there for a long time.
If I get a chance to come to Malaysia again in the future time, I will surely choose to stay at your hotel.
Thank you, and God bless.
From the Samoan guy with a pandanus necklace,
Faafetai (this is how we say thank you in Samoan)
Comment from Hotel Management
14 Sep 2024 by Matauaina, Hotel Management
Dear MatauainaThank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am especially pleased that our team members delivered the warm and attentive service that made your experience more memorable one. We strive to give the best service and create exquisite experience for our guest and going through your comment makes we believe that we have achieved this goal. I will certainly share your compliments with my team and definitely they will be delighted.We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Thank you SincerelyAndre A Gomez General Manager
by A verified traveler
Posted 9 Sep 2024
Beautiful hotel with exceptional staff and dining experiences. The live band was a nice treat.
Comment from Hotel Management
9 Sep 2024 by Mariam, Hotel Management
Dear Mariam, Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. I will certainly share your compliments with my team and definitely they will be delighted..We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future.Warm wishes!SincerelyAndre A Gomez General Manager
