Ratings based on 354 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by HGI Puchong, Hotel Management
Dear Sim Boon,Thank you so much for your perfect rating.We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by HGI Puchong, Hotel Management
Dear Dex,Thank you so much for your perfect rating.We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 25 Oct 2024
Nice to stay.
Comment from Hotel Management
27 Oct 2024 by Nevashini, Hotel Management
Dear Mr Mohammad Ramdzan,Thank you so much for your rating and kind words. We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,NevashiniDuty Manager
by A verified traveler
Posted 17 Oct 2024
I dont know if its unique but this hotel provided everything a business traveler needs for his comfort. However, I do wish that their restaurants had remained open at least till midnight.
Comment from Hotel Management
18 Oct 2024 by HGI Puchong, Hotel Management
Dear Saurabh,Thank you so much for your perfect rating and kind words. We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by HGI Puchong, Hotel Management
Dear Ridge,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Room is too cold
Posted 10 Sep 2024 on HotelsThe room is clean and spacious. All good except aircon is too cold even after I adjusted it to the max. temp. with lowest fan speed. Probably because of cold air coming in through the main door. Needs to switch off the aircon eventually in order to sleep well.
Comment from Hotel Management
11 Sep 2024 by HGI Puchong, Hotel Management
Dear Chua Thiam,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.We apologized for any inconvenience this may cause you.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by HGI Puchong, Hotel Management
Dear Mr. Shaiful Bahari,Thank you so much for your perfect rating.We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 30 Aug 2024 on Hotels
Quiet and away from busy KL.
Comment from Hotel Management
30 Aug 2024 by HGI Puchong, Hotel Management
Dear Ms. Lisa Alizah,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by HGI Puchong, Hotel Management
Dear Benjamin, Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Hotel is in an industrial area close to nothing. Damp musty smell in rooms. Had two rooms booked for one night before our flight. Breakfast was nice but location was far from everything. Booked Grab taxi and went to a mall for food
Comment from Hotel Management
1 Oct 2024 by HGI Puchong, Hotel Management
Dear Abid,Thank you for taking the time to share your feedback with us. We truly value your insights, as they help us improve the experience we offer our guests.We apologize that our location did not meet your expectations. While we are situated in a quieter area, many guests find it convenient for accessing nearby malls and dining options via taxi or Grab. We understand, however, that this may not have been ideal for your needs during your brief stay.I am also sorry to hear about the damp smell in the rooms. This is not the standard of comfort we aim to provide, and I will personally ensure our housekeeping and maintenance teams investigate and address this issue immediately.On a brighter note, I’m pleased that you enjoyed our breakfast, and I hope that part of your stay was a positive experience.If your travels bring you back to the area, we would love another opportunity to serve you and provide a more comfortable and convenient experience.Thank you again for your valuable feedback, and we hope to welcome you back soon.Kind Regards,Rosli JaafarAssistant Front Office Manager
