Ratings based on 500 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kuala Lumpur
Posted 1 Jan 2025
Views from higher floors were superb.
by A verified traveler
Posted 29 Dec 2024
Good
by A verified traveler
Posted 26 Dec 2024
Nice overall
by A verified traveler
Posted 22 Dec 2024
nice stay
by A verified traveler from Amman
Posted 22 Nov 2024
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Masoud,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 18 Nov 2024
Room had a cigarette smell that I didn’t like but when I contacted front desk she sent housekeeping. Housekeeping said there’s a smell but not cigarettes. When I asked her what she smell she couldn’t tell me. When I requested another room the said I would get a lower floor while I paid for a high floor
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Ruth,Thank you for leaving us your honest feedback. I regret to note that your overall experience did not quite live up to your expectations and I apologize for the inconvenience this had caused. Please be assured that your constructive comments are much appreciated and duly noted for improvement.We hope that we will have the opportunity to welcome you back next time for a much better experience.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 17 Nov 2024
I will highly recommend this hotel to visitors
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Tanu,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 17 Oct 2024
Hotel room for 7 days with half-board. And yet I was charges 70 Ringgit when I arrived. At lunch I was xharged 10 Ringgit extra for a soda with my lunch. Hotel staff showed up at my room at 10 pm( I was sleeping) claiming that I asked to have the room sprayed. I made no such claim. The room did smell of smoke though. I don't smoke.
by A verified traveler
Posted 16 Oct 2024
All good
by A verified traveler
Posted 15 Oct 2024
It was good
