Ratings based on 659 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Below average compared to other hotel stays. Stained carpet, stained sheets, small rooms.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Saradha,Thank you for leaving us your honest feedback. I regret to note that your overall experience did not quite live up to your expectations and I apologize for the inconvenience this had caused. Please be assured that your constructive comments are much appreciated and duly noted for improvement.We hope that we will have the opportunity to welcome you back next time for a much better experience.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 11 Dec 2024
Staff were friendly. Like the Rooftop25 Bar.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Geoffrey,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 8 Dec 2024
This hotel was really good. Whenever I needed anything i just text them through whatsapp and they help me out. Customer service was perfect and also the rooms and washroom was beautiful. Loved this hotel. Only small problem the AC wasn’t as strong as it should be. But overall it was a good stay.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Mohammed-Asiek,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 10 Nov 2024
Evarything was excellent.
Pleasant, professional and helpful staff.
All recommendations.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Jelena,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 10 Nov 2024
Excellent customer service
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Marcela,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 26 Oct 2024
Everything is all good except the shower tower is not in a good shape, seems wore out over years. I am kind of surprised to see the tower in such a nice hotel.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Yeong,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can.We look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Arnav,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 24 Oct 2024
Staff and servises really good🙏🙏🙏
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Vladimir,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 23 Oct 2024
Great hotel at excellent price. Helpful staff.
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Arnav,Thank you for your wonderful feedback and ratings. We are pleased to know that you have enjoyed your stay with us, and we look forward to welcoming you back again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
by A verified traveler
Posted 19 Oct 2024
I got what I had requested Quiet, Higher Floor Room with View
Comment from Hotel Management
17 Dec 2024 by Kenneth Khaw, Hotel Management
Dear Kaushik T,Thank you for choosing us as your choice of accommodation during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and that we look forward to welcoming you again soon.Kind regards,Hilton Garden Inn Kuala Lumpur
