Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
When we arrived the front desk informed us that we have a free upgrade to a bigger room which was delightful. But the room is too cold even we have off to fan mode and set to higher temperature it doesn't seem to work (if the aircon is central control..hmmm) We do have a pleasant stayed at this hotel.
by A verified traveler
Posted 15 Nov 2024
Exvellent location, wonderful and very helpful staff. Big and very comfortable room, but bathroom and shower could do with some renovation. Overall just wonderful.
Comment from Hotel Management
16 Nov 2024 by Yuvasunthary , Hotel Management
Dear Ashraf, Thank you for your lovely feedback! We’re delighted to hear you enjoyed our location, spacious and comfortable rooms, and the service provided by our team. Your comments about the bathroom and shower are greatly appreciated, and we’ll take them into consideration for future improvements.We’re glad you had a wonderful overall experience and hope to welcome you back again soon!Best regardsThe Management
by A verified traveler
Posted 14 Nov 2024
This botel is perfect and very nice staff i will come again next year with my family Thank again
Comment from Hotel Management
16 Nov 2024 by Yuvasunthary , Hotel Management
Dear Thien Kim, Thank you for your kind words! We’re thrilled to hear that you had a wonderful stay and enjoyed our service. Our team takes great pride in making our guests feel at home, and your appreciation means a lot to us.We look forward to welcoming you and your family next year for another memorable stay! Best regardsThe Management
by A verified traveler
Posted 7 Nov 2024
Love staying at the Millennium when in KL. very friendly, welcoming, and so helpful .
Comment from Hotel Management
7 Nov 2024 by anna, Hotel Management
Dear Simon , warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management
by A verified traveler
Posted 3 Nov 2024
every thing was good
Comment from Hotel Management
5 Nov 2024 by anna, Hotel Management
Dear Qader , warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management
by A verified traveler
Posted 3 Nov 2024
Everything was good at the property but I keep hearing banging sounds of the door outside in the early morning.
Comment from Hotel Management
5 Nov 2024 by Anna, Hotel Management
Dear Pei Ling , warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management
by A verified traveler
Posted 26 Oct 2024
Rooms are superb and spacious
by A verified traveler
Posted 16 Oct 2024
Location was awesome and that’s the main reason for my choice. However, hotel should look at upgrading - WiFi speed was poor - have many blind spots, toilet bowl was leaking, shower tap were loose, tv signal went down due to downpour.
Was glad that our request for late check out was acceded but we were locked out because the card access had to be manually extended.
Having said that, staff service made up for it
Comment from Hotel Management
19 Oct 2024 by The Management , Hotel Management
Dear Dary Jun, Thank you for your feedback! We are glad you enjoyed the location and appreciated the staff service. Apologies for the issues with the WiFi, room conditions, and card access. We will work on improving these areas. We hope to welcome you back soon!Best regardsThe ManagementGrand Millennium Kuala Lumpur
by A verified traveler
Posted 7 Oct 2024
Great service and stay experience
Comment from Hotel Management
10 Oct 2024 by anna, Hotel Management
Dear Ping Guang , warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Anna, Hotel Management
Dear ,Jeffrey thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at Grand Millennium Kuala Lumpur and we appreciate your compliments about our hospitality and location. We are sorry however that we fell short of your expectations in terms of some areas. Please know that your feedback is important to us and rest assured, we will highlight this our team for further improvements. We certainly look forward to welcoming you back again soon. Best regardsThe Management
