Ratings based on 160 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 21 Jan 2024
1.Amneties not working. Eg fan, and broken water bidet.
2. The concierge refused to change room even after acknowledging amneties not working.
3. Noisy neighbors even after quiet hours.
4.Lights not working at all and was only changed after requested.
5.No adequate lighting at swimming pool, dangeround after 7pm/dark.
6.Stains on bedsheet indicated its been used plenty of times and no housekeeping was done.
7. The whole room was smelling bad, with poor ventilation.
8. Multiple requests of changing room was not entertained despite highligting this. No proper answer was given or action was taken.
9. Poor housekeeping.
by A verified traveler
Posted 25 Dec 2023 on Hotels
by A verified traveler
Posted 23 Dec 2023
by A verified traveler
Posted 20 Dec 2023
by A verified traveler
KEEP AWAY !!! Disgusting & smelly
Posted 28 Oct 2023 on HotelsI booked into a three-star hotel, and surprisingly, when I arrived at the reception, they told me it was a serviced apartment which I did not want.
anyway, we were going to stay there for two nights at KL so we thought we would go with the flow.
once we entered the room, there was a horrible smell, which made me almost vomit, and I had to control myself not to vomit.
On the bedsheets, there were some stains which looked like someone had sexually discharged themselves.
this room was unbearably, not healthy to stay in because of the damp smell that was coming within the room.
so we went to the reception and spoke to a gentleman by the name of Shabir, he told us to contact the maintenance team on a WhatsApp number who manages the room, and somebody would come out to clean it at their convenience.
we told him that we couldn’t wait for his convenience. Somebody has to come out now it’s urgent, so Shabir contacted them directly somebody came in a short time and the gentleman who looked at the room said this is not a good room to stay in. You should change the room immediately.
so we went back to the reception room and Shabir said there was nothing else available, so we requested a refund which he promised to do with Hotels.com and Hotels.com are saying they will not refund the money.
Unbelievable!!!!
We are also disappointed with hotels.com and how they have handled this matter & not wanting to refund an unhabitable room which was advertised & paid for on their platform.
by A verified traveler
1st stay experience
Posted 1 Oct 2023 on HotelsOverall stay are good except the room are lack of maintenance such as few lighting are not functioning and sliding doors are not in good condition. Besides that, the front desk staff are not friendly too
by A verified traveler
Posted 21 Sep 2023
Superb location. Worth the price. Actually more than price.
by A verified traveler
Posted 15 Sep 2023
Awesome stay, affordable and cozy. Would stay again
by A verified traveler
Posted 6 Sep 2023 on Hotels
