Ratings based on 7 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024
Traveler Disaster!!!!!!
We booked 2 bedrooms unit for 5 people to stay 6 nights. We arrived at the property around 11pm, we were told they can only provide us a 1 bedroom unit with no other options. We were so helpless don’t know what to do since we were traveling from other country. After 11 hours flight with 2 kid and a senior end up we have to squeezed in a 1 bedroom unit. The host did not motivate to take care of the refund. So I have to contact Expedia every day to work on the partial refund. It took me 5 days to communicated with Expedia to the get the partial refund. What a nightmare!!
by A verified traveler
Posted 30 Mar 2024 on Hotels
Floor sidings were broken and not fixed, furniture was old. Need more maintenance and upgrade.
Convenient check in & close to Surian MRT station & shops within walking distance.
by A verified traveler
Posted 23 Apr 2023
Totally zero hygiene in rooms.
Room not made up properly upon check in.
Wet toilet. Unwashed bathtub with pool of water and hair in it.
Stained sheets.
Table top with ants.
Water flask with ant.
Terrible musky smell.
Damaged flooring.
by A verified traveler
Posted 20 Apr 2023 on Hotels
Fuss free check in.
Had initial issue with WiFi, but host was aware and the repair was made within 30mins of us arriving.
Late check out was accommodated.
by A verified traveler
Posted 29 Jun 2019 on Orbitz
Comment from Hotel Management
2 Jul 2019 by Encorp, Hotel Management
Thank you for staying with us. We hope to host you again in the near future.
by A verified traveler
Posted 15 Jun 2019 on Orbitz
Comment from Hotel Management
26 Jun 2019 by Encorp, Hotel Management
Thank you for staying with us. Looking forward to host you in the near future.
by A verified traveler
Posted 9 Apr 2019
すばらしかったです！
Comment from Hotel Management
3 May 2019 by Encorp Strand Residences (Managed by Airhost), Hotel Management
Thank you for staying with us. Hope to host you again in the near future.
