E&O Residences Kuala Lumpur (Kuala Lumpur) Hotel Review

2 out of 5

by A verified traveler

Posted 22 Jul 2024

It is a badly maintained building. We changed rooms twice due to leaking showers and bidets, aircons not working, the safe didnt work. However, the saff are very friendly and accommodating. The location is not really great though.

1 out of 5

by A verified traveler

This traveler left a rating score only Posted 17 Jul 2024

1 out of 5

by A verified traveler

This traveler left a rating score only Posted 27 Jun 2024 on Hotels

2 out of 5

by A verified traveler

E & O - Poor Management

Posted 24 Jun 2024 on Hotels

Good : 10-15 minute walk to KLCC mall. Monorail stop within 3 minutes. Room spacious, clean, kitchen area fully fitted, microwave, washer and dryer, fridge etc. Swimming pool good. Bad : Booked room through Hotels.com. Paid for room for 6 adults. Management refused to provide extra beds. Tried to charge me £xx to use 2 beds for 4 nights. Would not negotiate/ compromise- told me to take it up with Hotels.com. I paid for 1 extra bed £xx and was given an extremely uncomfortable camp bed. Despite repeated requests for a proper bed or an extra or better mattress I was met with silence or empty promises. Gave up in the end. See photograph of camp bed £xx for this ? Really?? This issue meant that the stay was spoilt. I was told by one member of staff that this has happened before - why had Hotels.com and E&O not resolved previously. Why had I paid for a room for 6 adults and then received beds for 4. Poor service.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 20 Jun 2024 on Hotels

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 15 Jun 2024 on Hotels

4 out of 5

by A verified traveler

Posted 8 Jun 2024 on Hotels

Huge rooms, clean and tidy. Poor TV signal.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 6 Jun 2024 on Hotels

1 out of 5

by A verified traveler

A terrible stay - do not book.

Posted 4 Jun 2024 on Hotels

Avoid this hotel at all costs. Room Issues: - The microwave's open button is broken, making it unusable. - The pans are filthy and old, rendering them unusable due to hygiene concerns. - The cups have coffee stains; we scrubbed them properly before using. - The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'. - There was no ironing board or iron, even after thoroughly checking all corners and cupboards. - The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked. - The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it. - A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use. - The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay. - Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures). Terrible service too - refer to Google reviews.