Ratings based on 189 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Good location with walkable distance to Pavilion Mall Bukit Bintang and TRX Mall.
by A verified traveler
Unpleasant experience
Posted 4 Aug 2024 on HotelsLocation is fantastic but sewerage problem so bad odour in the apartment specially the bathroom is almost unbearable. Phone in living room is not functioning so can’t connect to reception if in need of help and wifi does not work at all despite changing to another room
by A verified traveler
Posted 17 Jun 2024
Checked in and we had the booked in the residence's which according to the hotel are privately owned suites that are given to the hotel to rent out. As soon as we got there, we realized that the property was quite dirty. With stains on all furniture, dirty bathrooms, and beds that give you a beating all night. Tried calling the front desk with no answer. Stayed one night but will it be back.
Hope fully Expedia can do something about what we paid cause this was not an ok stay.
by A verified traveler
Posted 15 Jun 2024
Property is aged and items are not working well and has sewage stench in the toilet.
by A verified traveler
Posted 3 Jun 2024
From the time we arrived no one there to help u around we were left in the lobby for over half hour with our bags
Our room had no hot water the tv in any rooms didn’t work n the toilet was constantly blocked I hated the stay n the staff will never go bk
by A verified traveler
Posted 10 May 2024
I absolutely loved my stay at the Dorsett Residences in Kuala Lumpur. The staff were very kind and helpful and the property itself was beautiful. The amenities were wonderful. The views were great. The area is situated near Bukit Bintang, and is close to anything you would want whether it’s food options or shopping. I will definitely book here again when I come back to KL next year. Thank you again for the wonderful stay at your property.
Comment from Hotel Management
14 May 2024 by David Wong, Hotel Management
Dear Manerah, thank you very much for the lovely shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager.
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by David Wong, Hotel Management
Dear sir, thank you very much for the good reviews shared. Hope to see you again soon. Warm regards. David Wong, Hotel Manager.
by A verified traveler
Posted 3 May 2024
Everthing is nice no regrets been staying here two time already
Comment from Hotel Management
14 May 2024 by David Wong, Hotel Management
Dear Hidayah, thank you very much for your continuous support. Looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager.
by A verified traveler
Posted 24 Apr 2024
Stayed here for a few weeks to explore KL.
Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
Comment from Hotel Management
14 May 2024 by David Wong, Hotel Management
Dear Richard, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again soon. Warm regards. David Wong, Hotel Manager.
by A verified traveler
Posted 8 Apr 2024 on Hotels
Comment from Hotel Management
14 May 2024 by David Wong, Hotel Management
Dear David, thank you very much for the good reviews shared. Looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager.
