Ratings based on 995 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
First time at this hotel & loving it. Given the 4 stars rating because I had requested for wake up call follow up call 45mins later due to super important meeting that I need to attend; the hotel didn’t wake me up. Anyway, everything else is value for value. The service is great, very convenient location, rooms is spacious. You can’t go wrong with this hotel.
Comment from Hotel Management
3 Dec 2024 by David Wong, Hotel Management
Dear Mohammad Salleh, thank you for staying with us and your good reviews shared. We wish to apologize on the wake up call issues and rest assured that the team will be brief again on the importance of it to ensure it will not reoccur. Looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager.
by A verified traveler
Posted 22 Nov 2024
All what we needed was provided
Comment from Hotel Management
27 Nov 2024 by David Wong, Hotel Management
Dear Alexander, thank you for choosing to stay with us. We are glad that you have enjoyed our services and facilities. Looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Location was great, room service qr wasnt working the first couple of days, overall a good stay.
Comment from Hotel Management
12 Nov 2024 by David Wong, Hotel Management
Dear Ricky, thank you for staying with us and your lovely reviews shared. We note your comments about the QR code which is fixed now. Looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Pro:
A very good location close to a lot shopping areas.
Cons:
Breakfast has a lot of variety but it is almost the same dishes during our 4 nights of staying. it is very disappointing that they did not provide tea bags (I’m not a coffee lover) and when I checked with the staff, they mentioned that the tea bags is exempted and have to pay if need. A bit surprised as they used canned fruits to serve in the fruits area although they do have cut watermelons. Fruit selection is limited.
Toilet is clean but has small flies
Comment from Hotel Management
15 Oct 2024 by David Wong, Hotel Management
Dear Wan Tyng, thank you for staying with us and your kind feedbacks provided. We wish to apologize on the short comings in the F&B section where both service and culinary team will be briefed accordingly. We are looking forward to serve you better in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by David Wong, Hotel Management
Dear Sir, thank you for staying with us and your reviews shared. We are sorry to hear that we didn't meet your expectations and hope to serve you better in the near future, should a second chance accorded. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
The room was great, large at a great price, with a nice view. The staff were very friendly and helpful and the hotel is perfectly located, right behind Pavilion, so there are a lot of dining and shopping activities at a short walking distance.
Comment from Hotel Management
4 Sep 2024 by David Wong, Hotel Management
Dear Andrea, thank you for staying with us and your lovely reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
We had a grat stay. Really convenient location
Family room was just the right size amd clean. Pool was great to have. Only down side was the room service. We planned to eat at the bar but it was not manned. We tried the cafe but we coildnt get a snack. Room service was thwrefoew our only option. We jad to wait 55 miniyes and it was cold and just not great. Otherwise a great stay. We woild consider one of their other hotels.
Comment from Hotel Management
2 Sep 2024 by David Wong, Hotel Management
Dear Robert, thank you for staying with us and your kind feedbacks provided. We wish to apologize on the short coming in F&B services and will highlight to the team for improvement. We are looking forward to serve you better in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
The rooms need renovation. The room floor carpet has stains and smelly. I stayed in 10th floor.
Comment from Hotel Management
21 Aug 2024 by David Wong, Hotel Management
Dear Sir, thank you for staying with us and your kind feedbacks provided. We wish to apologize on the short comings in housekeeping and hope to serve you better in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
KL is Too hot in July- food delivery was great
Posted 17 Aug 2024 on HotelsIt was too hot to go outside much. The transit was too far away and we got lost.
Grab food delivery saved us.
Hotel was drab, sink did not drain very fast. Pool was nice but small. Bathroom by pool was musty.
Comment from Hotel Management
21 Aug 2024 by David Wong, Hotel Management
Dear Jonathan, thank you for staying with us and your kind feedbacks provided. We wish to apologize for the inconveniences caused and hope for a second chance accorded to serve you better in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 1 Aug 2024
It was an excellent location,breakfast is awesome and staff are very friendly. Would not hesitate to recommend the hotel to friends and family ❤️.
The only thing missing is hand and face towels, instead tissues was provided not the same to wipe your face with tissue.
I think the hotel is going Green too much
Comment from Hotel Management
6 Aug 2024 by David Wong, Hotel Management
Dear Kerry, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Your kind recommendation to others is very much appreciated too. Warm regards. David Wong, Hotel Manager.
