Ratings based on 300 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Larkspur
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Wilson Tan, Director of Operations, Hotel Management
Dear Valued Guest, Thank you for staying with us and for your kind review of our hotel. Kindly regards,
by A verified traveler
Posted 20 Nov 2024
Recently completed over the Covid period so most facilities are in good condition close to a good shopping mall and eateries safe area
Comment from Hotel Management
21 Nov 2024 by Wilson Tan, Director of Operations, Hotel Management
Dear Valued Guest, Thank you for staying with us and for your kind review of our hotel. Kindly regards.
by A verified traveler
Posted 1 Nov 2024
I am not happy the room was given is smell of other room smoking and my room is strong cigarette smells.
I have complaint to the duty manager and manage to get replacement new room.
Comment from Hotel Management
2 Nov 2024 by Wilson Tan, Director of Operations, Hotel Management
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards,
by A verified traveler
Posted 21 Sep 2024
It's a nice hotel and I would rate it as excellent for everything . Only 1 issue that the hotel needs to look into is the lift service. Waiting for the lift takes too long.
Comment from Hotel Management
21 Sep 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Thank you for your commendation on our colleagues’ service and for your wonderful review. We are certainly look forward for your next visit to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 14 Sep 2024
Everything was good but breakfast was very average. They serve nasi lemak at breakfast everyday but there’s no fried chicken?!
Comment from Hotel Management
15 Sep 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 15 Aug 2024
Good for business trip stay. Good Chinese restaurant opposite worth a try.
Comment from Hotel Management
15 Aug 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It’s wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at Dorsett Hartamas, Kuala Lumpur! Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Glad to hear your choice of us has been spot-on and it had been an enjoyable staycation. We are so appreciative of your recommendation to all. To have so positive mentioned is indeed a blessing for us with our family member particularly all the more gratified by your lovely words for them. We love for you to return to enjoy more of Dorsett Hartamas, Kuala Lumpur again. Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 29 Jul 2024
Brilliant property. Staff were amazing. Really lovely grounds. Can't wait to go back
Comment from Hotel Management
29 Jul 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Many thanks for posting this fabulous review of our hotel. We are happy to know you have had an enjoyable stay with our team being equally thrilled by your feedback of the warm hospitality experienced. We look forward to being of service to you again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
by A verified traveler
Posted 23 Jul 2024
Check in the hotel and the AC not working. I told front desk that going for dinner and back so they can fix the AC. When come back; the AC is not fixed and the enginnering came back and fixed it. Vwry unorganize
Comment from Hotel Management
23 Jul 2024 by Dorsett Hartamas, Kuala Lumpur, Hotel Management
Dear Valued Guest, Thank you for your patronage and your review of our hotel. It was a pleasure to be of service to you and we would like to assure you that we will look into and improve on the areas that you have mentioned as it is our priority to provide only the best to our valued guests. We look forward to welcoming you back to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
