Ratings based on 852 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Warm and friendly staff. However the property is in need of maintenance and repair.
Comment from Hotel Management
30 Sep 2024 by Christina, Hotel Management
Dear Selby, thank you for your feedback. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler from Subang Jaya
Posted 20 Jul 2024
Pest issue and some problems with lights not working but staff performance is excellent. Laundry was good. Food for breakfast need to improve more i think.
Comment from Hotel Management
23 Jul 2024 by Christina, Hotel Management
Dear Shahril, thank you for sharing your feedback with us. We sincerely apologize for the issues which you encountered during your stay. Please be assured that we will address them to ensure that the necessary improvements are made. We thank you for your positive comments about our staff and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 13 Jul 2024
A close proximity to SJMC.. reasonably price with come with bfast.
Comment from Hotel Management
15 Jul 2024 by Christina, Hotel Management
Dear Gan, thank you for your review. We are glad that you had a good stay experience with us and found our hotel's location convenient to your needs. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 6 Jul 2024
The hotel atmosphere is quite old but still in a good shape
Comment from Hotel Management
9 Jul 2024 by Christina, Hotel Management
Dear Abdul Rasyid, thank you for your review. We are glad that you had a good experience with us and look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Christina, Hotel Management
Dear Lisliyana, thank you for your review. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Christina, Hotel Management
Dear Sir/Madam, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Basic essential like bed mattress is a must
Posted 7 May 2024 on HotelsCheck in and sadly had a room with broken collapsed bed mattress. Not able to sleep on the first night. As for a room transfer early the next day for a decent bed mattress and was being upgraded to top floor room. Thankfully, was able to make up no sleep.
Comment from Hotel Management
8 May 2024 by Christina, Hotel Management
Dear Fabian, thank you for your feedback. We have noted your comments regarding the poor condition of the mattress and sincerely apologize for the inconvenience encountered during your stay with us. Please be assured that we will address this issue to ensure that the necessary improvements are made. Our apologies again and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 2 May 2024 on Hotels
Comment from Hotel Management
8 May 2024 by Christina, Hotel Management
Dear Sonia, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
28 Apr 2024 by Christina, Hotel Management
Dear Kelvin, we have noted that our hotel's quality and services did not quite meet your expectations. Please be assured that we will address the issues and ensure that every effort is made to improve on our guest experience. Thank you for your patronage and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 29 Feb 2024 on Hotels
Old, worn out and run down. Would have been Grand once but those days are long gone
Comment from Hotel Management
1 Mar 2024 by Christina, Hotel Management
Dear Sir/Madam, thank you for your feedback. We have noted your comments and are sorry that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and ensure that every effort is made to improve on our guest experience. Our apologies again and we look forward to another opportunity to serve you in the future.Regards,Datin Christina Toh, Area General Manager
