Ratings based on 21 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not bad except for the AC not cold enough
Posted 20 Mar 2023 on Hotels1) Room AC Not cold enough.
2) Staff asked me to park behind the hotel. That alley looked dangerous. I don’t want to take the chance. So I parked at the public parking, I didn’t display any parking coupon. Maybe I’m lucky because no ticket was issued by any authorities. Most of the staffs there are Indian immigrant workers. No issues with that. They were alright and nice mannered. Totally no issues👌.
Rooms are squeaky clean👌. Toilets are very clean totally not any stains. Only thing is there are no proper parking at the hotel. Otherwise every thing good. Worth the money spent.
Comment from Hotel Management
20 Mar 2023 by D'Metro Hotel, Hotel Management
Dear Mohd Khairul, we are glad that you had a nice stay at our hotel recently and hope to welcome you again in the near future. We are sorry to cause you inconvenience about our AC not functioning properly and limited parking access. As you know, your comfort and your feedback is our priority and we strive to improve every day. Last but not least, we always waiting and love to see you guys back soon. Thank you.
by A verified traveler
Posted 30 Jan 2023
Comment from Hotel Management
9 Mar 2023 by Nadiah, Hotel Management
Dear Sreedaran, We are glad that you had a wonderful stay at our Hotel recently and hope to welcome you again in the near future. We are sorry if you had experienced any inconvenience. As you know, your comfort and your feedback is our priority and we strive to improve every day. Last but not least, we always waiting and love to see you guys back soon.
by A verified traveler
Posted 6 Nov 2022
by A verified traveler
Posted 27 Sep 2021 on Hotels
by A verified traveler
Posted 13 Dec 2019 on Hotels
budget hotel but value for money
Comment from Hotel Management
19 Dec 2019 by Atiqah, Hotel Management
Dear guest, We greatly appreciate your staying with us. Thank you for all your support and choosing our hotel as your accommodation. We hope that you always keep in touch with us. We're sorry for any convince that you've experience. As a you know, your comfort and review is our priority. Last but not least, we always waiting and love to see you guys back soon
by A verified traveler
Room booked online not available during checkin
Posted 22 Jul 2019 on HotelsI booked and pay for family room. But the front desk told me that family room not available when i check in. They only can provide me a normal queen room with an additional single bed. After add the single bed, the room was very spaceless, not comfortable for us. I called hotels.com today and d'metro hotel told them this is due to their system error...really disappointed with their service.
Comment from Hotel Management
22 Jul 2019 by A, Hotel Management
Dear Guest, Thank you very much for choosing to stay with us during your recent trip to Shah Alam. Please accept our apologies for the inconveniences experienced in your room.
by A verified traveler
Posted 20 Apr 2019 on Hotels
Comment from Hotel Management
7 May 2019 by ASIK, Hotel Management
Dear Guest, Thank you for staying in our hotel and the positive feedback.We hope to see you again and have another wonderful stay with us. Thank you.
by A verified traveler
Posted 28 Mar 2019 on Hotels
Comment from Hotel Management
29 Mar 2019 by Abu, Hotel Management
Dear Guest, Thank you for your fantastic review. We are indeed pleased and delighted to know that you had an enjoyable stay with us. Once again, thank you and we hope to see you again soon.
by A verified traveler
Posted 22 Mar 2019
by A verified traveler
Posted 21 Dec 2018 on Hotels
Comment from Hotel Management
24 Jan 2019 by Abu, Hotel Management
Dear Guest, Thank you for staying in our hotel and the positive feedback.We hope to see you again and have another wonderful stay with us. Thank you.
