Ratings based on 223 Verified Reviews

3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Oct 2024
4 out of 5
by A verified traveler

Posted 19 Sep 2024
Good value for money
1 out of 5
by A verified traveler from Richmond Hill

Posted 17 May 2024
the property is litter bit old and theservice is not satisfied
4 out of 5
by A verified traveler

Posted 12 May 2024
The staff tried to get me to pay twice for room service! Breakfast was the monotonous same things Bathrooms are dirty….i had to buy bleach and clean for myself. Apart from that quiet and close by to most stuff.
4 out of 5
by A verified traveler

Experience

Posted 7 Apr 2024 on Hotels
A tall tan guy attended to my wife, neither did he confirm our days of stay. Next day morning i was told to check out my room? Then i can't enter my room? After checking with the front desk then was told that i need to update my room keys?
Comment from Hotel Management
12 May 2024 by pandyan, Hotel Management
We're sorry to hear about the confusion around your stay and the inconvenience with the room keys. This is not the level of service we strive to provide. Your comments have been shared with our front desk team to ensure clear communication and key updates moving forward. Thank you for sharing this feedback, and we hope to offer a better experience during your next stay.Regards, Crystal Crown PJ Team
3 out of 5
by A verified traveler from Singapore

Posted 6 Jun 2023
Quite near major transport hubs and shopping areas
Comment from Hotel Management
7 Jul 2023 by cryrstal crown , Hotel Management
yes
3 out of 5
by A verified traveler

Posted 16 Feb 2023
Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.
Comment from Hotel Management
12 May 2024 by pandyan , Hotel Management
Dear Guest,We're pleased to hear that your overall stay was good, but we're sorry about the unfriendly demeanor of our staff and the small parking area. We'll reinforce positive hospitality training and continue looking into solutions to expand parking facilities. Thank you for your feedback, and we look forward to welcoming you back for an improved experience.Regards, Crystal Crown PJ Team
4 out of 5
by A verified traveler

Posted 16 Jan 2023
staff friendly and helpful
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Dec 2022
4 out of 5
by A verified traveler from Singapore

This traveler left a rating score only Posted 6 Nov 2022
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