Ratings based on 548 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
No thanks
Posted 20 Aug 2024 on HotelsCurtains didn’t close all the way and felt just a bit of dampness to the touch on the sofa and curtains and it wasn’t dirty but definitely wasn’t clean in opinion. I have high standards for cleanliness though.
Comment from Hotel Management
7 Oct 2024 by ley, Hotel Management
Dear Guest, Thank you for the feedback and we apologize if you experienced any difficulties during your stay at our hotel. We will try to improve from time to time and we would like to welcoming your back soon!
by A verified traveler from Johor Bahru
Posted 31 May 2024
Pillow was found dirty
Toilet small and the sink not ok
Comment from Hotel Management
6 Jun 2024 by Erna Severinus, Hotel Management
Dear Kraven,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear about the cleanliness issues you encountered during your recent stay. Your feedback is valuable for improving the guest experience. We will address them with the respective departments to ensure a better experience for our guests in the future.We hope you'll give us another chance to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Erna Severinus, Hotel Management
Dear Chandrakumar,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback.We're pleased to hear that you enjoyed your recent stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 May 2024
Being just for 1 night i enjoyed my stay...
Thank you
Comment from Hotel Management
23 May 2024 by Erna Severinus, Hotel Management
Dear Mariana,Greetings from Cosmo Hotel Kuala Lumpur.We're delighted to hear you enjoyed your recent stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon!
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
13 May 2024 by Erna Severinus, Hotel Management
Dear Chandrakumar,Greetings from Cosmo Hotel Kuala Lumpur.We're sorry to hear that you had a poor experience. Your feedback is important to us, and we'll use it to make improvements. Please contact us directly for further assistance needed.Thank you.
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Erna, Hotel Management
Dear Evely,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for choosing us and looking forward to your next visit!
by A verified traveler
Posted 19 Jan 2024
The room is damp and smells musty. Because of that, I don't think I would stay there again. But the security staff are very nice. Front desk staff are so so. Price is good. Location is great. It's very close to the Masjid Jamek station, Merdeka Square, Central Market and Chinatown.
Comment from Hotel Management
3 Feb 2024 by Erna Severinus, Hotel Management
Dear Lori,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your feedback. We apologize for the inconvenience with the room's condition but are glad to hear positive remarks about our security team. We'll address the issues raised and hope to improve your experience if you choose to stay with us again. We appreciate your comments on our pricing and location and hope to welcome you back in the future.
by A verified traveler
Posted 6 Jan 2024
Ok
Comment from Hotel Management
11 Jan 2024 by Erna, MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear HAZIRA,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback. We're glad to hear that your stay was satisfactory. We appreciate your stay with us and hope to welcome you back in the future. If there's anything we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 20 Dec 2023
Such a big hotel,don't even have a carpark for its stay in customers.
Can't even compare to a two star
hotel.
Comment from Hotel Management
20 Dec 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Yew Chong,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your thoughts. We apologize for any inconvenience regarding the absence of a car park. We value your feedback. While we don't have an on-site parking facility, there are several parking spots conveniently located around the hotel. Please feel free to contact us for further assistance needed. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 4 Dec 2023
Room service is poor and not clean.
Comment from Hotel Management
7 Dec 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Cho Yau,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us identify areas for improvement.I want to assure you that we take your comments seriously, and we have already shared them with our room service teams to address the issues you mentioned. We are committed to providing a clean and comfortable environment for our guests, and we will take immediate steps to rectify the shortcomings you have highlighted.Please allow us to investigate further to make things right. Your satisfaction is our top priority, and we are dedicated to ensuring that your future stays with us exceed your expectations.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding. We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we strive to achieve.
