Ratings based on 76 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Parking for visitors outside the hotel is difficult. Noisy and dirty on street outside the hotel, no complaint about the hotel itself. Too crowded outside, Diwali may have put some extra stress but probably not much different even at other times. Convenient location for shopping/ restaurants.
Comment from Hotel Management
21 Nov 2024 by Ratul, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay in our Hotel. Also, we are looking forward to having you again as a guest in our hotel.Take Care!Best RegardsCity Central Hotel
by A verified traveler from Maple Plain
Posted 8 Nov 2024
Very attentive staff.
Comment from Hotel Management
21 Nov 2024 by Ratul, Hotel Management
Dear Valuable Guest,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay. Your feedback is invaluable to us. We hope to have the pleasure of hosting you again in the future. Warm regardsCity Central Hotel
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Ratul, Hotel Management
Thank you for taking the time to review your stay in our Hotel. Also, we are looking forward to having you again as a guest in our hotel.Take Care!
by A verified traveler
Posted 12 Sep 2024
Great location to get to everything if you're in KL travelling and sightseeing
Comment from Hotel Management
14 Sep 2024 by Ratul, Hotel Management
Thank you for your review! We’re glad you found our location great for traveling and sightseeing around KL. We hope you had a wonderful time exploring the city and look forward to your next visit!
by A verified traveler
Posted 23 Aug 2024 on Hotels
No regret I choosed this hotel. It’s literally 3min walk to the KL Sentral. Very clean and smells good. Hotel staffs are friendly and accommodating. There’s a lot of restoran around the area. Highly recommended. I will stay again to this hotel on Aug 24-26, 2024 with friends. See you again City Central.
Comment from Hotel Management
5 Sep 2024 by Ratul, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our location, cleanliness, and staff to your liking. It’s great to know that you’ll be staying with us again in August 2024. We look forward to welcoming you and your friends back!
by A verified traveler
Posted 20 Jul 2024
Very small room.
Comment from Hotel Management
28 Jul 2024 by Ratul, Hotel Management
Thank you for your feedback. We regret to hear that the room size did not meet your expectations. Your comments are important to us, and we will take them into consideration as we continue to improve our facilities. We hope to have the chance to provide you with a more comfortable stay in the future.
by A verified traveler
Posted 3 Jun 2024
Great staff very polite to deal with. Amazing property positive atmosphere in reception and room inside with basic amenities fulfilled. Is the first time I’m giving for a hotel five star for all aspects. Keep going good service and value for money. Thanks to management and staff.
Comment from Hotel Management
4 Jun 2024 by Ratul, Hotel Management
Dear Valuable GuestThank you for taking the time to share your feedback. We truly appreciate your thoughts and insights.We're delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's rewarding to know that we succeeded in doing so during your stay.Take Care!Best Regards City Central Hotel.
by A verified traveler
Posted 9 Feb 2024
Woman at front desk was rude and denied i had a reservation until i showed her my confirmation on my phone. Service staff are flirtatious and always outside my room or blowing kisses, asking for "service m'am" not good for single female travellers.
Comment from Hotel Management
12 Feb 2024 by MR.RATUL, Hotel Management
Dear Valuable Guest,Actully we are sorry about our problem. We are talking with my team about exploring this issue more now.We just want to let you know that your issue is important to us.Thanks for your patienc.Again Sorry For Everything.
by A verified traveler from Deerfield Beach
Posted 27 Jan 2024
The room and bathroom were very small and lacked amenities, including a hair dryer and hot water. The toilet and sink shared space with the shower, so once you used the shower the whole bathroom was wet. But outweighing that was the fact that it's across the street from the KL Sentral train station.
Comment from Hotel Management
31 Jan 2024 by MR.RATUL, Hotel Management
Dear Valued Guest,Thank you very much for the review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of our lacking that need updating. we hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure for our entire team to welcome you again to our improved hotel.Take careBest RegardsCity Central Hotel.
by A verified traveler
Posted 19 Jan 2024 on Orbitz
Front desk staff very polite and helpful. The best I have seen, I have been to over 50 countries. Other workers all men all polite also.
Comment from Hotel Management
23 Jan 2024 by MR.RATUL, Hotel Management
Dear Valuable Guest,Thank you for your review and for choosing our hotel. We are so happy that you enjoyed your stay in our Hotel,Also, we are looking forward to having you again as a guest in our hotel.Take CareBest RegardsCity Central Hotel.
