Ratings based on 301 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Room was comfortable and spacious, staff were very nice and great communication, just the bathroom had a few stains so it wasn't spotless but overall great stay.
Comment from Hotel Management
2 Nov 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
by A verified traveler
Posted 18 Aug 2024
Staff friendly
Easy parking
Access to mall
Comment from Hotel Management
22 Aug 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
by A verified traveler
Posted 13 Aug 2024
The beds were clean but the kitchen area was not, towels , cups and mugs were all dirty. Don’t order breakfast, it’s not worth it and it’s impossible to actually get it
Comment from Hotel Management
15 Aug 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback. We are glad to hear that the beds were clean, however we are sorry to learn about the issues you encountered with the kitchen area, towels, and breakfast service.Your comments regarding the cleanliness of the kitchen area and the condition of the towels, cups, and mugs are concerning. This is not the level of cleanliness we aim to maintain, and I’ll be addressing these issues with our team to ensure that they are resolved promptly.We also apologize for the inconvenience you experienced with breakfast. I’ll look into this matter to understand what went wrong and to prevent such issues in the future.Thank you for bringing these matters to our attention. If you have any further concerns or if there’s anything else we can do to improve your experience, please feel free to let us know.Best regards,
by A verified traveler
Posted 4 Aug 2024
Nice hotel for people that want to stay out of capital near to the airport.
Comment from Hotel Management
15 Aug 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We are glad to hear that you found our hotel convenient and well-suited for staying near the airport while being away from the capital.We appreciate your kind words and look forward to welcoming you back on your next visit. If there’s anything we can do to make your stay even better, please don’t hesitate to let us know.Best regards,
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
by A verified traveler
Posted 25 Jul 2024
Attached to a shopping mall, that's a plus.
Comment from Hotel Management
29 Jul 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.
by A verified traveler
Great stay, but with one minor thing
Posted 18 Jul 2024 on HotelsGreat stay, one minor thing is that I can hear strange sounds like people coughing or cutting their nails, seems like the rooms are not soundproof enough
Comment from Hotel Management
25 Jul 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.
by A verified traveler
Posted 16 Mar 2024
Location next to a mall
Comment from Hotel Management
18 Mar 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
by A verified traveler
Posted 15 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
by A verified traveler
Posted 3 Feb 2024
room clean
easy excess to mall
friendly & helpful staff
Comment from Hotel Management
4 Feb 2024 by Siti Fateha Sairy – Guest Service Manager, Hotel Management
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
