Ratings based on 25 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2022
Washroom with broken Bidet,soap holder, dirty commode, and untidy washroom.. linens were old and worne, rats and roachers around and inside the property, check in limited to 10PM late night travellers be aware.
No food in the court after 8PM and not a conveninet place to walk and find food.. im not booking next time for sure.!
Comment from Hotel Management
16 Feb 2024 by wong ks, Hotel Management
We deeply apologize for the disappointing experience you encountered during your stay with us. Your feedback is incredibly valuable, and we're truly sorry that we fell short of your expectations.We understand the importance of maintaining high standards in cleanliness and facilities. Our team will promptly address the issues with the washroom facilities and cleanliness, including the broken bidet, soap holder, and dirty commode. We're also committed to addressing any pest control issues to ensure the safety and comfort of our guests.We apologize for any inconvenience caused by the limited check-in time and food availability. Guests arriving after 10pm are required to inform us in advance for self-check-in arrangements, and regretfully, food availability is operated by a third party.It's disheartening to hear that you won't be booking with us again, but please know that we take your feedback seriously and will make necessary improvements. If you'd like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 23 Feb 2020
Comment from Hotel Management
16 Feb 2024 by wong ks, Hotel Management
Thank you for your high score! Your feedback is truly appreciated and serves as motivation for our team to continue delivering outstanding service. We look forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 13 Jan 2020 on Hotels
Comment from Hotel Management
6 Feb 2020 by wong ks, Hotel Management
we are thank you for your encouraging great review for us to move forward to serve better, thanks
by A verified traveler
Not so clean
Posted 25 Dec 2019 on HotelsOverall is ok for short trip stay. No significant attraction. Toilet is bit smelly, maybe due to air from improper plumbing.
Comment from Hotel Management
3 Jan 2020 by Wong KS, Hotel Management
we are regretted for the inconvenient caused, will take note of it for further improvement, thanks and bye
by A verified traveler
Posted 4 Oct 2019
swimming pool
Comment from Hotel Management
4 Nov 2019 by Wong KS, Hotel Management
we are thank you for your encouraging great review for us to move forward to serve better, thanks
by A verified traveler
BEST CHOICE FOR FAMILY STAY - 11PAX
Posted 30 Sep 2019 on HotelsJUST AVOID CHECK IN DURING PEAK CHECK OUT TIME..PARKING ACCESS CARD IS RM20/CAR AND IS NOT REFUNDABLE..UPON ENTRANCE THERE WAS A COOKIE ON THE FLOOR, MAYBE THE ROOM IS NOT PROPERLY CLEANED..RAIN SHOWER IN MASTER ROOM IS NOT WORKING..NO SMART TV AS MENTIONED..JUST FEW LOCAL CHANNELS AVAILABLE..ROOM NUMBER IS 1306..BUT OVERALL IS A MUST PLACE TO STAY FOR A FAMILY TRIP..VERY COMFY AND THE POOL IS AWESOME..
Comment from Hotel Management
4 Nov 2019 by Wong KS, Hotel Management
We are thank you for your valuable feedback, we will constantly strive to improve our service, thanks
by A verified traveler
20-30 ppl in that pool is not a nice view anymore.
Posted 16 Aug 2019 on HotelsFor a quick business stop, it's okay. Pool view is nice in the picture, but it is overcrowded all the time.
Our room facing road/highway at the back, so it is noisy a bit. Parking is not free, RM20 per day. Guest parking is almost impossible to get.
Comment from Hotel Management
18 Aug 2019 by Wong ks, Hotel Management
Regretted for the inconvenience caused.
We are crowded during peak seasons.
by A verified traveler
Posted 13 Jul 2019 on Hotels
Comment from Hotel Management
24 Jul 2019 by Wong KS, Hotel Management
We are thank you for your valuable feedback, we will constantly strive to improve our service, thanks
by A verified traveler
Short trip
Posted 16 Jun 2019 on HotelsWalking distance to Sunway Putra Mall.
Comment from Hotel Management
23 Jun 2019 by wong ks, Hotel Management
we are thank you for your encouraging great review for us to move forward to serve better, thanks
by A verified traveler
Posted 9 Apr 2019 on Hotels
Very good service
Comment from Hotel Management
17 Apr 2019 by Wong KS, Hotel Management
we are thank you for your encouraging great review for us to move forward to serve better, thanks
