Ratings based on 997 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Convenient.
Comment from Hotel Management
23 Oct 2024 by btskl, Hotel Management
Dear Mr Seng CheeWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your feedback with us.It is with great joy to read that you find our location to be convenient.Our ideal location is indeed one of our key highlights, and we are glad it worked out perfectly for you.Your satisfaction is our top priority and we look forward to welcoming you back for another great experience.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler
Posted 6 Oct 2024
bad experience with the aircondition unit which is not cold and was not fix during our stay. buffet breakfast is vegetarian meat, not good taste.
Comment from Hotel Management
23 Oct 2024 by btskl, Hotel Management
Dear Mr BernardoWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced with the air conditioning issue during your stay and we regret that our maintenance team could not resolve this issue in a timely manner. We have taken note of your concerns and will ensure that our maintenance staff conducts a thorough inspection of the air conditioning to identify the root cause of its poor performance.Regarding the breakfast, we appreciate your input. Please note that we only serve plant-based breakfast, focusing on healthy and sustainable options designed to nourish our guests. We understand that tastes can vary and we are continuously looking for ways to enhance our menu while promoting wellness and sustainability.We truly value your insights and we are committed to make the necessary improvements.We look forward to welcoming you back for a much more enjoyable experience.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler
Posted 6 Oct 2024
The staff are excellent.
Comment from Hotel Management
23 Oct 2024 by btskl, Hotel Management
Dear Madam ChiuWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your kind words.We are delighted to hear that you experienced excellent service from our staff. Providing outstanding service is our top priority, and your feedback is a wonderful encouragement for our team.We look forward to welcoming you back for another great experience.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler
Posted 25 Sep 2024
Very convenient as hotel and shopping mall was link
Comment from Hotel Management
1 Oct 2024 by btskl, Hotel Management
Dear Ms Mei FoongWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your delightful experience with us.We are glad to hear that you find our location to be convenient with direct connectivity to Berjaya Times Square shopping mall which had added to the enjoyment of your stay.Your satisfaction is our top priority and we look forward to welcoming you back for another great experience in the near future.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur
by A verified traveler
Posted 14 Sep 2024
Location is easily accessible.
Management should consider repair furniture and wardrobe in the room.
Comment from Hotel Management
25 Sep 2024 by btskl, Hotel Management
Dear Ms Wai LingWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your feedback with us.We appreciate your kind words about our hotel’s location, we strive to provide a convenient and accessible experience for all our guests and we are glad that it met your expectations.We acknowledged the concerns you raised regarding the furniture and wardrobe in your room.We are pleased to inform you that our maintenance team will conduct a thorough inspection of the furniture and wardrobe in the room to ensure that they are in good working order. We will also address any issues or defects found and perform any necessary repairs or replacements to maintain the high standards of quality and comfort that our guests expect from us.We sincerely apologize for any inconvenience caused and we look forward to welcoming you back for a more pleasant experience in the near future.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur
by A verified traveler
Posted 11 Sep 2024
Assigned room was very large and clean. However, quite a number of the electrical outlets weren’t working/some looked almost dislodged from the wall. Also, the TV controller was not very responsive (even after changing the remote).
Comment from Hotel Management
25 Sep 2024 by btskl, Hotel Management
Dear Mr GaryWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your feedback with us.We are delighted to hear that you find your room spacious and clean.However, we sincerely apologize for the inconvenience you experienced with the power points and the TV remote controller. Please rest assured, we will immediately address this issue by conducting a thorough inspection and performing any necessary repairs to ensure that all power points and the TV remote controller are in good working order.We value your feedback and take all concerns seriously. We look forward to welcoming you back for another great experience.Best wishesRaymond NgExecutive Assistant ManagerBerjaya Times Square Hotel, Kuala Lumpur
by A verified traveler
Posted 19 Jul 2024
I stayed here for 9 wonderful days. Everyone that I met was professional and warm and caring. The food was amazing and I will definitely stay here again
Comment from Hotel Management
25 Jul 2024 by btskl, Hotel Management
Dear LatoyaWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for your wonderful feedback.We are thrilled to hear that you enjoyed your 9-day stay with us and find our staff to be professional, warm and caring. We are also glad that you enjoyed the food.We look forward to welcoming you back for another exceptional stay.Best wishesAdrian ChungArea General ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by btskl, Hotel Management
Dear GeoffWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying and for recognizing our efforts with a perfect rating.We are delighted to read that overall you had a pleasant stay.We look forward to welcoming you back for another enjoyable stay.Best wishesAdrian ChungArea General ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler
Posted 4 Jul 2024 on Orbitz
This is a huge hotel. We found that the amenities were not big enough to accommodate the large number of people staying there. We tried to have breakfast and after navigating the hundreds of others getting breakfast there was no where to sit.
We tried to go to the pool and again, no where to sit due to the number of people there. We needed to leave our bags for a few hours… it took over 30 minutes of waiting in line to drop them off and over 45 minutes to pick them both up. It is a nice place but really not worth the hassle on all fronts.
Comment from Hotel Management
25 Jul 2024 by btskl, Hotel Management
Dear LauraWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your experience with us.We sincerely apologize for the inconvenience you had encountered during your stay with us as our hotel runs in a very high occupancy during this season.Our team is committed to improve our services and addressing these concerns to ensure we provide the best possible service to all our guests.We appreciate your patience and hope you will give us another opportunity to provide you with the exceptional experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.
by A verified traveler from Singapore
Posted 3 Jul 2024
Room was hugh and nice. Hotel is well situated around eateries and shopping centres.
Air conditioning was defective despite after technician attending.
Fortunately Mr Ridzuan (Duty Manager) very quickly responded to my request for provision of fans.
Hotel needs to improve on customer support (reply to booking request)
Comment from Hotel Management
12 Jul 2024 by btskl, Hotel Management
Dear LowWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your experience with us.We are pleased to hear that you enjoyed the spacious room and convenient location.Convenience is indeed a key aspect of our location and we are glad you appreciated the proximity to food outlets and shopping malls.However, we apologize for the issue with the air conditioning, but we are glad that Ridzuan was able to promptly provide fans for your comfort.We appreciate your comments on our customer support and will work on improving our response to booking requests. Your input is valuable to us, and we are committed to enhancing our services. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.
