Ratings based on 103 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Atira Lyani ROSLI , Hotel Management
Dear Cintia, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service
by A verified traveler
Posted 11 Nov 2024
Staff took 10$ for the reason of extra tax charge per night. Room is stuffy. Won’t return. Didn’t stay. Booked another hotel.
Comment from Hotel Management
12 Nov 2024 by Atira Lyani ROSLI , Hotel Management
Dear Cecilia, Thank you for sharing your feedback on your recent visit. Please be informed that we took RM10 for your stay is tourism tax charges . We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI Manager, Guest ServiceEdit Remove
by A verified traveler from TORONTO
Posted 9 Nov 2024
Impeccable hotel with excellent amenities and an amazing rooftop pool.
Superb views of the Petronas towers and KL skyline from the rooftop pool and restaurant, it’s magical at night.
Breakfast service and food were sub par for a hotel in this category. Dinner service and food were better still not on par with other 4-5 star hotels in this price range.
Comment from Hotel Management
10 Nov 2024 by Atira Lyani ROSLI , Hotel Management
Dear Siow, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Atira Lyani ROSLI , Hotel Management
Dear Jon, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service
by A verified traveler
Posted 26 Oct 2024
I will stay here all the time! Cannot complain about anything! 10/10 I’d recommend
Comment from Hotel Management
27 Oct 2024 by Atira Lyani ROSLI, Hotel Management
Dear Mimi, Thank you for your review. We are delighted to learn that you have enjoyed your stay with us and we look forward to welcoming you for another seamless experience. Warmest Regards, Atira Lyani ROSLI Senior Guest Service Manager
by A verified traveler
Posted 7 Oct 2024
Great location and friendly staff. I just wish the restaurant, Alva, takes credit card instead of cash only.
Comment from Hotel Management
13 Oct 2024 by Atira Lyani ROSLI, Hotel Management
Dear Maria, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Hafizah Mahmod - Guest Service Manager, Hotel Management
Dear Matthew, thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod - Guest Service Manager.
by A verified traveler
Great!
Posted 2 Aug 2024 on HotelsExcellent location, great facilities, staff very helpful.
Comment from Hotel Management
4 Aug 2024 by Hafizah Mahmod, Guest Service Manager, Hotel Management
Dear Valued Guest,Thank you for sharing your stay experience with us. I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convevenient location, the ambiance along with warm hospitality of our associates. Once again, thank you for your valued feedback and we hope to welcome you back whenever your travels bring you back to Kuala Lumpur.
by A verified traveler
Posted 22 Jul 2024
Good location. New and nice facilities.
Comment from Hotel Management
25 Jul 2024 by Hafizah Mahmod- Guest Service Manager, Hotel Management
Dear Julia,Thank you for sharing your stay experience with us. I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the design, the cleanliness and the warm hospitality of our associates. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kuala Lumpur.Regards,Hafizah MahmodGuest Service Manager
by A verified traveler
Posted 9 Jul 2024
Great Place to stay , close to shops and Petronas towers
The hotel has great views of the towers
The room was fantastic and staff are so helpful .
Would definitely recommend staying here
Comment from Hotel Management
11 Jul 2024 by Hafizah Mahmod- Guest Service Manager, Hotel Management
Dear Luke, Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Hafizah Mahmod, Guest Service Manager
