Ratings based on 756 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear Arjuna,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler
Posted 26 Aug 2024
I tried to change my booking several days in advance until it was no longer possible. So I had to stay in another hotel and only spend one night there. Two cockroaches were found in the kitchen, and a cotton swab was left on the carpet—very disappointed this time.
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear Jose Rogelio,I'm truly sorry to hear about your recent disappointing experience with us. Your feedback is crucial, for us to improve and take action, and this experience is certainly not reflective of our standard practices.I understand your concerns about the room condition and sincerely apologize for any inconvenience it caused. We've taken immediate steps to reinforce our cleaning protocols to prevent such occurrences in the future.I'm committed to ensuring your next stay exceeds expectations. Please do contact me or my team personally and we will do our level best to take care of you.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler from Singapore
Posted 18 Aug 2024
Property is dated, reception is clueless, reservations made months in adv but put us on diff floors. Almost charged me twice for tourism tax until I showed bank charge earlier. Not worth it…
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear Nur Izzah,I'm truly sorry to hear about your recent disappointing experience with us. Your feedback is crucial, for us to improve and take action, and this experience is certainly not reflective of our standard practices.I understand your concerns on the room billings and sincerely apologize for any inconvenience it caused. We've taken immediate steps to reinforce our training processes at the Front Desk to prevent such occurrences in the future.I'm committed to ensuring your next stay exceeds expectations. Please do contact me or my team personally and we will do our level best to take care of you.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear ahmad,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler
Posted 11 Aug 2024
Very good location, nice place
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear Aaron,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler
Posted 19 Jul 2024 on Hotels
The hotel as an apartment is good and had a lovely massage . The area where it really lets itself down is the breakfast . we ate there the first morning and everything is below standard including coffee which you have to pay for espresso and they don't taste nice . we did not complain but ate at Gravy Baby so don't book breakfast . PS other guests have said the same to me
Comment from Hotel Management
22 Jul 2024 by Nixon, Hotel Management
Good Day Paul, Thank you for staying with us during your visit in Kuala Lumpur. We appreciate your feedback and good score ratings specially our comfortability, spacious room, lovely massage, strategic location near to KLCC and etc. Please accept our sincere apology for the 3rd party breakfast experience and we will share your experience to our food partner to improve. Thank you very much and we look forward to welcoming you again. Please continue to stay safe and have a great day. Nixon Chin/Residence Manager
by A verified traveler from Singapore
Posted 17 Jul 2024
N.A
Comment from Hotel Management
22 Jul 2024 by Nixon, Hotel Management
Good Day Zhen Wei, Thank you for staying with us during your visit in Kuala Lumpur. We appreciate your feedback and great score ratings. Thank you very much and we look forward to welcoming you again. Please continue to stay safe and have a great day. Nixon Chin/Residence Manager
by A verified traveler
Posted 14 Jun 2024
I’ve been staying here for the past 5 trips in KL, location is perfect for families
Comment from Hotel Management
20 Oct 2024 by Bhavani Navaratnam, Hotel Management
Dear khairiani,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
by A verified traveler
Posted 11 Jun 2024 on Hotels
Rooms are well kept and very clean. Very good sized room as well. Great location and easy 10 min to Pavillion on the walkway or 2 min to the Petronius towers.
Comment from Hotel Management
12 Jun 2024 by Nixon, Hotel Management
Good Day Michael, Thank you for staying with us during your visit in Kuala Lumpur. We appreciate the good score ratings and your recent nice experiences feedback specially our cleanliness, spacious room, good room condition, great location nearby KLCC and Pavilion. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager
by A verified traveler
Family trip
Posted 10 Jun 2024 on HotelsAmazing Location, friendly staff very helpful, nice hotel
Comment from Hotel Management
12 Jun 2024 by Nixon, Hotel Management
Good Day Elrando, Thank you for staying with us during your visit in Kuala Lumpur. We appreciate the perfect score ratings and your recent nice experiences feedback specially our friendliness, helpfulness, nice hotel, great location nearby KLCC and Pavilion. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager
