Ratings based on 570 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Staff service for housekeeping is bad. Hotel should rate 2.5 - 3 star. Everyday continue asking for towels and staff not happy to deliver
Comment from Hotel Management
18 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with housekeeping service during your stay. We strive to provide excellent service to all our guests, and we regret that this was not your experience.Please rest assured that your comments have been shared with our team for immediate attention and improvement. We value your feedback and hope to provide you with a more seamless and enjoyable experience should you choose to stay with us again.Yours sincerely - The Management
by A verified traveler
Posted 16 Oct 2024
Close to China market
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your feedback and positive rating. We’re pleased to know that our convenient location near the market and shops in Chinatown, added to your experience. We hope to welcome you back soon for another enjoyable stay.Yours sincerely - The Management
by A verified traveler from Singapore
Posted 3 Aug 2024
Its pretty basic for a superior room toilet stinks
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown , Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding the condition of the toilet. We take such concerns seriously and will address this issue with our team to ensure a better experience for future guests. We value your input and hope to have the opportunity to welcome you back for an improved stay.Yours sincerely - The Management
by A verified traveler
Posted 30 Jul 2024
Very central location in KL to get around if needed. Highyly recommended.
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your kind feedback and positive rating. We’re delighted to hear that our central location in Kuala Lumpur made it easy for you to get around and that you would highly recommend our property. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay.Yours sincerely - The Management
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your feedback. We regret that your experience was just above average and did not fully meet your expectations. We take your comments seriously, particularly regarding the areas that need improvement. Your concerns will be addressed with our team to ensure that we can enhance our services for future stays. We truly appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable visit.Yours sincerely - The Management
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Your concerns are very important to us, and we would like to apologize for any inconveniences you may have encountered during your stay. Please be assured that we are reviewing the issues raised with our team to ensure we address them promptly and improve for future guests. We hope you will give us another opportunity to provide a better experience.Yours sincerely - The Management
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your perfect rating! We are thrilled to hear that you had an excellent stay with us. Your feedback motivates our team to continue providing the best experience possible. We look forward to welcoming you back in the future.Yours sincerely - The Management
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your feedback and positive rating. We’re glad to hear that you had a pleasant stay with us. We value your input and look forward to welcoming you back for an even better experience in the future.Yours sincerely - The Management
by A verified traveler
Posted 9 Jul 2024 on Hotels
Very nice location… nice rooms and breakfast options.
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that you enjoyed our location, rooms, and breakfast options. We appreciate your input and look forward to welcoming you back for another enjoyable stay.Yours sincerely - The Management
by A verified traveler
Posted 8 Jul 2024
When I place “do not disturb “ sign on the door on my second day. And your housekeeping doing my room when I’m out with the “do not disturb”sign on door?
In March when I stay in your hotel, there is sign hang on door and they never clean the room.
So what the standard for room make up?? To hang sign or don’t hang sign???? Luck there is nothing missing. And my room stay I only have 2 hanger??
There is no more shower gel and when room cleaning, they never replace?
Is the second time I’m stay in your hotel..
Comment from Hotel Management
8 Nov 2024 by AnCasa Hotel Kuala Lumpur, Chinatown, Hotel Management
Thank you for sharing your concerns with us. We sincerely apologize for the confusion regarding our housekeeping procedures. The "Do Not Disturb" sign is intended to respect your privacy, and it is concerning to hear that your room was serviced despite it being displayed. We will review our protocols to ensure consistency and better communication with our team.We also regret that the shower gel was not replenished and that there was a limited number of hangers in your room. Your feedback is valuable, and we will take immediate steps to address these issues.We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a better experience on your next visit.Yours sincerely - The Management
