Ratings based on 994 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
It is strategically located at the centre of shopping centres, dining areas and near mrt.
Comment from Hotel Management
27 Aug 2024 by Amarpreet Kaur , Hotel Management
Dear Guest,Warmest Greetings from Ansa Hotel Kuala Lumpur.Thank you for choosing Ansa Hotel Kuala Lumpur & it was a pleasure to have you as our guest.We are delighted to know that overall, you had a pleasant stay.We look forward to welcoming you back for another enjoyable stay.Best Wishes Amarpreet Kaur Hotel Manager Ansa Kuala Lumpur
by A verified traveler from Singapore
Posted 16 Aug 2024
I had a disappointing experience in Ansa Hotel. I had specifically requested for my 2 rooms to be side by side as I was travelling with my 2 teenage girls. When we arrived, the staff gave us 2 rooms in 2 different levels. Despite explaining our concerns, he flatly rejected our requests claiming it was the agent's fault for acceding to my request and claimed Hotel was full for the day. Only when we refused to accept, then the staff managed to find 2 rooms on the same level. Rooms were not up to good standard too. Regretted my booking. Wont recommend it.
There are many hotels that provide good service in this vicinity.
Comment from Hotel Management
19 Aug 2024 by Amarpreet Kaur , Hotel Management
Dear Guest,Warmest Greetings from Ansa Hotel Kuala Lumpur.Thank you for taking the time to provide your feedback. Although I regret that your experience was not up to your expectations, we deeply value your input as it helps us identify areas for improvement. We hope for your kind understanding that all room requests - connecting, next to each other, or same floor will be subject to availability. We do our best to accommodate the guest's request and understand your concern about traveling with family. Due to high occupancy there, once the room is assigned there might be extended stays from previous guests and also late check-out. Therefore, to accommodate the check-in time/room availability, we will arrange for a different floor or the nearest room available.We are committed to delivering outstanding guest experiences, and it's evident that we have room to enhance our services based on your feedback. Given the opportunity, we would be grateful to regain your trust and ensure that your next visit surpasses your expectations, providing you with the exceptional hotel experience that many of our guests have come to appreciate.Best Wishes Amarpreet Kaur Hotel Manager Ansa Kuala Lumpur
by A verified traveler
Posted 1 Jul 2024
Location is convenient for walk around the area. Hotel room is spacious and staff is friendy.
Comment from Hotel Management
3 Jul 2024 by Jasvinder, Hotel Management
Dear Heng,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jasvinder Kaur Asst. Front Office Manager
by A verified traveler
Posted 8 Jun 2024
A few areas that are very disappointing
1. Hotel drop off area - you need to take the stairs to the lobby. Which is very silly. Most tourists will have luggages. That’s inconvenient.
2. Dirty areas. The carpets were stained. And the whole building looks shabby. Strange smell also. Smells mouldy.
3. You can’t use Apple Pay. Need the physical card. Which is another inconvenience.
4. Cleaning staff woke us up and asked why we have not checked out. Only to realise they got the wrong room. Frustrating.
The saving grace is the location. Which is really near to Pavilion malls etc
Comment from Hotel Management
11 Jun 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback. Although I regret that your experience was not up to your expectations, we deeply value your input as it helps us identify areas for improvement. We investigate the matter brought up and give continuous training on our staffs for not having the same thing to happen again.We are committed to delivering outstanding guest experiences, and it's evident that we have room to enhance our services based on your feedback. Given the opportunity, we would be grateful to regain your trust and ensure that your next visit surpasses your expectations, providing you with the exceptional hotel experience many of our guests have come to appreciate.Sincerely,Sales & Marketing
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for the fantastic review of our hotel! We're delighted to hear that you had a pleasant stay and look forward to welcoming you back soon.Sincerely,Sales & Marketing
by A verified traveler
Posted 11 Mar 2024
Location is excellent for shopping. Would be better if more rooms for 3 adults are available. I only manage to get 2 single beds so it's not so comfortable.
Comment from Hotel Management
12 Mar 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We will take your feedback seriously and our rooms come with king or twin beds subject to availability. We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing
by A verified traveler from Dallas
Posted 5 Mar 2024
.
Comment from Hotel Management
6 Mar 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing
by A verified traveler
Posted 9 Feb 2024
Room is dirty , ants everywhere including the bed and closet, you could see lots of flies and ants on the bed. Very disappointed and will NOT recommended.
Comment from Hotel Management
13 Feb 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Regarding your comment, after an investigation; we noticed that your room was under DND sign throughout your stay.As per hotel policy, we called your room 3 times to double-check your request if required. However, there are no answers. For your kind info, should there be any coffee/tea consumption and it is not being cleaned on daily basis, it might invite ants and fliesWe will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing
by A verified traveler
Posted 5 Feb 2024 on Hotels
This hotel is not a place to stay for 5 nights like we did- more 1 night stays. There is no pool and if you don’t mind loud rock bands playing music not far from the hotel in the street until 1am and fireworks at 2 am then the hotel is great. It is right in the heart of the very busy area of Bukit Bintang. The room was clean and modern though not especially large. I don’t think I will be staying again.
Comment from Hotel Management
6 Feb 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing
by A verified traveler
Posted 11 Jan 2024
Very good location. Rooms need to be updated for the pricing.
Comment from Hotel Management
12 Jan 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We would like to inform you that we are doing our best to upkeep our rooms and do necessary refurbishments for the comfort of our guests.We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing
