Ratings based on 76 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
The hotel has no facilities that mentioned in the sale.
Comment from Hotel Management
22 Aug 2024 by Diana, Hotel Management
Dear Asjad,Thank you for your feedback. We’re sorry that your stay didn’t meet expectations, particularly regarding the facilities. Could you please let us know which facilities were missing? This will help us address the issue.We regret the inconvenience and are committed to ensuring our information is accurate. If you’d like to discuss further, please contact us at +603-2145 7272.Thank you for bringing this to our attention. We hope to regain your trust.
by A verified traveler
Posted 13 Mar 2024 on Hotels
we stay there
n they charge we are 20rm for one room。we only 4ppl （3adult 1children 3 1/2year）。they say is govents n tourist fee need too pay。idk why they charge so high。we stay at genting got charge also is 2rm per people n for adult only。i dont know wht is different。really not make sense。we dont want comeback anymore。
Comment from Hotel Management
14 Mar 2024 by Diana, Hotel Management
Dear Bu Khun,Thank you for your stay and review. Glad to hear that you had a pleasant stay.So sorry that we are unable to collect lesser for Tourism Tax as it is compulsory by the government for all 3 star hotels to collect RM 10 per room per night for foreigners.Hope you understand and have a good day ahead.
by A verified traveler
Posted 29 Dec 2023
by A verified traveler from Gatineau
Posted 24 Jun 2023
Good location
by A verified traveler
Posted 13 Apr 2023
by A verified traveler
The filthiest hotel on earth.
Posted 5 Nov 2018 on HotelsIt was a terrifying experience checked in and witnessed the rooms condition. They didn’t look far worse from the photos on the website. Stain/mold in the wall, floor, ceiling, pillows. The gave me a free upgrade to a “better” and bigger room. But after 2 min. I decided to get out of this property, pulling my luggage under the pouring rain of Saturday Nov. 3rd and went to Starbucks to use the WiFi and searched for another place to stay. I would rather lose the money than catching anything from this establishment.
Comment from Hotel Management
9 Nov 2018 by Phang, Hotel Management
Already response to no-reply@expedia.com
by A verified traveler
Early check in offered
Posted 17 Sep 2018 on HotelsThey let me check in at 10am. Decent room, great location
Comment from Hotel Management
19 Sep 2018 by Phang, Hotel Management
Dear Valued Guest
Our team is happy with your favourable comment. We hope to be of service to you again soon.
Thank-you for staying with us.
by A verified traveler
Posted 3 Apr 2018 on Hotels
Good
Comment from Hotel Management
4 Apr 2018 by phang, Hotel Management
Thank-you for your kind rating.
My team and I look forward to serving you again soon.
rgds
Manager of 12FlyHotel
by A verified traveler from Canada
Dirty and small hotel
Posted 2 Feb 2018The hotel seems ok when you arrive, however the staff is not very friendly, I did a request by email for the arrangement of the room before my arrival and the staff agreed to do it. However when I arrive 2 or 3 days later I did not received what I request. Super noisy until 4 o’clock. The rooms are very small and dirty, the hotel does not provide any personal hygiene items as the show in the pictures. No luggage storage services if you want check out early. Very disappointing in general.
Comment from Hotel Management
7 Feb 2018 by phang, Hotel Management
Dear Ms Lopez
My sincere apology that the hotel is not up to your expectations. I take a serious view that the hotel staff is not friendly. I will certainly pursue the matter with my staff. Re your request for queen size bed and no smoking, all our rooms are non smoking & with queen size bed. During your stay, all the double rooms happened to be full, which may result in higher noise level. We have a reasonable big space to accommodate luggage beside the front desk counter. It is look after by the front desk assistant and the supervisor.
We also take a serious view that the room is dirty. Do let me know that your request to clean up the room again was not fulfilled. We will also change rooms for guests who requested it.
We will always endeavour to satisfy the customers.
One of the ways in resolving the issue is to take up the matter with the supervisor or the manager whilst staying at hotels.
regards
Phang, Manager 12Flyhotel
by A verified traveler from World
Terrible hotel ever
Posted 2 Jan 2018 on WotifEverything is terrible except location and hotel staff
Never ever recommend !!!
Comment from Hotel Management
10 Jan 2018 by phang, Hotel Management
Can i have the guest Expedia ID for me to do a thorough investigation?
tks
