Ratings based on 45 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Been coming each year since 1971..54 years. I come each year. Unfortunately this year it was cut short due to weather but was handled expertly and with care.
by A verified traveler from Brampton
Posted 28 Oct 2024
The hotel is at 2000M, therefore the view from the window is amazing, great dinner and breakfast included!
by A verified traveler
Posted 30 Sep 2024
It was not clear that the cog train or gondola was not included in the cost of the first nights stay. It was also confusing that the cog train was in a very different location than the gondola which dropped us off in a difficult location with luggage. Take the cog train if it is running because it is right by the train.
Comment from Hotel Management
3 Oct 2024 by Pilatus Kulm Hotels, Hotel Management
Dear Janice, Thank you for your feedback. We are sorry that you were not able to fully enjoy your stay. By sending the booking confirmation, we aim to provide our guests with as much information as possible.Your feedback helps us to improve continually. Thank you very much for this. Despite this, we hope you still have good memories of your visit to Mount Pilatus
by A verified traveler
Posted 24 Sep 2024
Experience of a lifetime. Go during good weather and dress warm. Absolutely worth it.
Comment from Hotel Management
3 Oct 2024 by Pilatus Kulm Hotels, Hotel Management
Dear William, Thank you very much for your great review. We are glad you enjoyed your stay on Mount Pilatus. We would be delighted to welcome you back again.
by A verified traveler
Posted 22 Sep 2024
Just an amazing location. The hotel was really beautiful and once the rest of the people left the mountain it becomes so quiet. The meal which was included (that was a surprise to us) was spectacular. Only complaint is there is no help at all with baggage getting up there (lots of stairs for the train). So plan for that if possible.
by A verified traveler
Posted 18 Sep 2024
Pilatus Kulm is just an amazing experience and worth paying extra for.
by A verified traveler
Excellent!!!!!
Posted 29 Aug 2024 on HotelsThe Pilatus is a hotel you will never forget! You are literally on top of the world! The staff was great. The rooms were fabulous. The view is breathtaking. Dinner was way beyond our expectations. I will never forget the soup. And our waitress was superior! Very well worth every penny.
by A verified traveler
Posted 26 Aug 2024
Staff was the greatest ever! Room was great! Dining was awesome!
It's sort of a once in a lifetime place to stay
During dinner we were entertained by fighting ibexes.
On the way down the mountain, via cog train, pronged horn deer were only feet away.
Great experience
by A verified traveler from Brooklyn
Posted 22 Aug 2024
by A verified traveler
Hidden Gem!
Posted 14 Jul 2024 on HotelsHidden gem! We picked it completely randomly and were pleasantly surprised by the spectacular views, sunset and hiking trails.
