Ratings based on 185 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Liebe Lou Vielen Dank für Ihre grossartige Bewertung! Es war eine Freude, Sie als unseren Gast zu haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüssen zu dürfen.Sonnige Grüsse vom Sonneberg-Team
by A verified traveler
Posted 1 Oct 2024
The hotel was clean but sort of sparse with limited dining. It looked like a nicely converted dormitory. Not much happening in the remote neighborhood.
Comment from Hotel Management
5 Oct 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear SaraThank you so much for your positive review and the 4 out of 5 stars! We are delighted that you enjoyed your stay with us and truly appreciate your feedback.We’re especially glad that you appreciated the cleanliness of our hotel. Many of our guests find our quiet location near a recreational area to be the perfect spot for some relaxation away from the bustle of everyday life.We hope to have the pleasure of welcoming you again soon. Next time, we recommend reserving in advance at our restaurant to fully enjoy our dining options.Looking forward to your next visit.
by A verified traveler from El Dorado Hills
Posted 23 Sep 2024
Beautiful surroundings and outstanding food. Great staff.
Comment from Hotel Management
24 Sep 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear ChrisThank you so much for your wonderful review! We're delighted that you enjoyed the beautiful surroundings, outstanding food, and our great staff. We hope to welcome you back again soon!Kind regards from the Sonnenberg-Team
by A verified traveler
Posted 7 Sep 2024
Excellent
Comment from Hotel Management
19 Sep 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear MichaelWe very much appreciate your feedback. It is a pleasure to know that you were satisfied with our service.Kind regards from the Sonnenberg team
by A verified traveler from Irvine
Posted 7 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear JoseThank you very much for your great review! It was a pleasure to have you as our guest. We look forward to welcoming you again soon.Kind regards from Sonnenberg-team
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear MohamedWe are thrilled to hear that you had a fantastic experience with us! Thank you for taking the time to share your positive impressions. Best regards from Sonnenberg
by A verified traveler
Posted 20 Jul 2024
The room and the view and the surrounding area were all amazing! It was beautiful, and we loved the animals that lived there.
Transportation was very dicey. I would not stay here without a car. Furthermore the reception only works from 8-5, so getting their help to call a taxi required much more coordination than I would have liked. We almost missed our train because of these logistics.
Comment from Hotel Management
23 Jul 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear Jimmy Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed our room, the view and the surroundings and that you also discovered our mini horses and rabbits. We are sorry that the organisation of the taxi was difficult for you. Our reception is usually open until 21:00. In rare cases, these times may vary.In such special exceptions, our colleagues in the restaurant will also be happy to help you outside regular opening hours. We would like to thank you once again for your valuable feedback and look forward to the opportunity to welcome you again on your next visit.Kind regards from the Sonnenberg
by A verified traveler from alexandria
Posted 5 Jul 2024
Hotel Sonnenberg has amazing views and is wonderfully quiet and peaceful. The grounds are really lovely and walkable - complete with great playground. We really enjoyed dinner at the restaurant which had both great meat and vegetarian options.
Comment from Hotel Management
8 Jul 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear Michelle Thank you for your great review! We are very pleased to hear that you enjoyed your dinner in our restaurant! We will be happy to share your words of compliments about the delicious dishes with our kitchen team.Kind regards from Sonnenberg
by A verified traveler
Hotel Sonnenberg is super!
Posted 19 Jun 2024 on HotelsHotel Sonnenberg was very clean and its location on the hill provided wonderful views, even though it rained the whole timescale were there. The breakfast was excellent and the staff members were all so helpful with helping us with directions, figuring out transportation, etc. I highly recommend this hotel and even better if you have a vehicle, as it’s a bit outside of Lucerne. Still manageable even if you don’t have a vehicle, though, with Uber in to town.
Comment from Hotel Management
23 Jun 2024 by Hotel-Restaurant Sonnenberg, Hotel Management
Dear Tanya Thank you for your kind feedback!We're thrilled you enjoyed the clean facilities and the wonderful hillside views, despite the rainy weather. It's great to hear you found our breakfast excellent and our staff helpful. Your recommendation means a lot to us!We hope to welcome you back to Hotel Sonnenberg soon.Best regards,
by A verified traveler
Posted 13 Jun 2024
It very nice scenery. I like the place and the staff is very friendly. The restaurant food is good.
The hotel is on top of the hill and the road to the hotel is very narrow and scary.
Bad thing is some rooms don’t have bathroom in it and was shared bathroom & toilet with all other rooms.
Comment from Hotel Management
27 Jun 2024 by Hotel-Restaurant Sonnenberg , Hotel Management
Dear Edwin Thank you very much for your feedback and your honest impressions. We're delighted to hear that you enjoyed the beautiful scenery and found our staff friendly, and that you appreciated the delicious food in our restaurant. We understand that the narrow and steep access road can be a bit challenging.Please be aware that we provide rooms choices, from those with shared shower and toilet facilities to others featuring private bathrooms.We would be very pleased to be able to convince you of our rooms on your next visit.Kind regards your Sonnenberg-Team
