Ratings based on 1,059 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Julie, Numa Guest Experience Team , Hotel Management
Dear Antony,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 23 Dec 2024
Great property in a quiet location. Very close to great tube links.
Comment from Hotel Management
24 Dec 2024 by Giulia - Numa Guest Experience Team, Hotel Management
Dear John,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and the location of our property. We look forward to welcoming you back on your next visit! Best regards,
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Two fire alarm in 5 days and maintenance activities during staying create trouble to me
Note I was in Berlin for medical
Thanks
Comment from Hotel Management
12 Dec 2024 by Giulia - Numa Guest Experience Team, Hotel Management
Dear Hefni,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your safety and security are our top priorities, and in the event of a fire alarm, evacuation procedures must be followed to ensure everyone’s well-being. Fortunately, the alarms were triggered by guests cooking in their rooms, causing smoke, and the fire department gave us the all-clear to let everyone back in after a few minutes.Regarding the construction works, we deeply regret the disturbance they caused. Although the works are not in our building, we understand the inconvenience they brought, particularly during your visit to Berlin for medical reasons. To express our apologies, we processed a partial refund for your stay yesterday.If there is anything further we can do to assist you, please do not hesitate to contact us.Best regards,
by A verified traveler from Stoke on Trent
Posted 4 Dec 2024
The location was very good there was an underground right outside and a bus stop down the road. I would note that the under ground is under the hotel so it can be very noisy. No workers to greet you. Don’t think I saw a worker the entire time I was there. You check in yourself, you do everything via WhatsApp. No human touch at all. The room smelt like sewage and carpet was hard. You have pay for your room to be cleaned which I thought was stupid and should be included in your bill. Doors did not have any chains on and as a female made me feel unsafe.
Comment from Hotel Management
5 Dec 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Sandra,Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the convenient location with easy access to public transportation. However, we’re truly sorry to hear that your stay didn’t fully meet your expectations.Our concept is indeed a bit different from traditional hotels. We operate fully digitally, allowing our guests more independence and flexibility during their stay. While we don’t have a physical reception or on-site staff, our Guest Experience team is available 24/7 through WhatsApp, phone, email, or chat and is always ready to assist with any concerns or questions.Regarding the room cleaning, we focus on sustainability by offering cleaning services upon request for shorter stays, with free cleanings scheduled for longer stays of more than 7 nights. We also regret the issue with the sewage smell and the carpet, which are certainly not up to our usual standards. As for the security of our rooms, we’d like to reassure you that our PIN-based access system is completely safe and carefully controlled. Thank you again for your valuable input—it helps us improve. If there’s anything else you’d like to share or discuss, feel free to reach out to us anytime.Best regards,
by A verified traveler
Posted 12 Oct 2024
Only thing we would say was the ventilation in the bathroom wasn’t great. Apart from that couldn’t fault it, clean, comfortable and great location.
Comment from Hotel Management
14 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear William,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Posted 3 Oct 2024 on Hotels
by A verified traveler
Posted 2 Oct 2024
It feels like living in an apartment building. Would definetely stay at Numa in my future travels.
Comment from Hotel Management
3 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Juan,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 2 Oct 2024
Clean room, great location by a subway station. But also walkable too.
Comment from Hotel Management
3 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Sunny,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 1 Oct 2024 on Hotels
