Ratings based on 16 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2019
It does not exist. It was bought out by another hotel and is in the process of being gutted. Take it off your website.
by A verified traveler
Posted 25 May 2019
This place is no hotel. Disgusting place to stay and sleep. Upon arrival was told to pay cash due to credit card machine not working. I requested prior to arrival a side bed and upon arrival was told that the housekeeper had left for the day therefore I had to wait until the next morning to get accommodated with one. No lamp light in the lamp. The shower faucet was broken so we literally had to use a the wire that connected to the shower like a water hoes to shower. The swimming pool was disgusting. Soo disgusting and dirty we went across the street to the bonaire hotel to use their swimming pool. Now food they claim they have the best food on the island. Their menu is hand written with just about 5 options on the menu. This was the worst experience ever. Never again! Expedia you should be ashamed of yourselves for doing business with this place.
by A verified traveler from Denvef
Posted 29 Apr 2019
Great nugget. Friendly staff, accommodating. Clean, great mattresses, quiet. Air conditioning in rooms. Ozzie in bar/restaurant area fun and friendly. Only had breakfast which was well done. A wee bit laissez faire when it came to hot water not working and no coffee sachets in rooms, shampoo and conditioner empty. Which, was just fine and no big deal in the big picture. Just a little room for improvement there. The designa and furniture is surprising and very tastefully done.
by A verified traveler from ATLANTA GA
Posted 10 Mar 2019
This hotel is nothing as they say it is . The pool is green, they do not give you covers for your bed and the sheet and towels they give your are stained and worn . I would never stay here again
by A verified traveler from Netherlands
Posted 19 Feb 2019
I liked the staff. I didn't like prices. To expensive and doesnt deserve boetiek status. More 2 star hotel.
by A verified traveler
Posted 2 Feb 2019
by A verified traveler
Posted 4 Nov 2018
Comment from Hotel Management
22 Nov 2018 by Team El Encanto, Hotel Management
Thanks for your response. To bad you don't add any comments so we could have a look if we could improve to 5 out of 5.
We see you next time
by A verified traveler
Posted 7 Apr 2018 on Hotels
Comment from Hotel Management
11 Apr 2018 by Ina, El Encanto, Hotel Management
Hi Alexander,
Thank you for review. Hope to see you next time.
by A verified traveler from Sydney
Not what I would call a "boutique" hotel
Posted 3 Dec 2017Large room. Good a/c. But it felt more like a back packers inn than a boutique hotel. Noise echoes to rooms. Shower water not hot. We couldn't use the facilities on our first night there due to a private function for 120 people. Staff extremely helpful and friendly.
by A verified traveler
Posted 12 Feb 2019
