Ratings based on 458 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
No turn down service. No replacement of towels until next day.
No separate shower and bath tub very high step. Selection for breakfast less than poor.
Can not be considered a 5 star hotel, rather 3 star at best
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear David, We are very sorry that you rated our Palace so low. As for our breakfasts, we cannot agree that they are poor, the breakfasts served in the Amalia Restaurant are a combination of breakfast classics supplemented with the Chef's original proposals from different corners of the world. We base our services on quality products and warm days served a la carte, so that each guest can choose what they want at a given moment. As for your comment about the bathroom, you chose an apartment with a large bathtub, there was no information anywhere that there was a shower. We hope that you will visit us again and your impressions after your next stay will be much better. Kindest Regards, Marta Hojoł Manager Bonerowski Palace
by A verified traveler from stl
Posted 10 Sep 2024
Over 30 years in 15 countries, I have never stayed at a luxury hotel for the same price as a tiny room anywhere. The 700- yr. old building is directly on Cloth Hall Square. The room had a king-size bed, 2 nightstands, 2 wing chairs, dresser with 6 drawers and mini fridge, chifforobe, full length mirror, desk, chair and many outlets. The bathroom had a large shower with great water pressure and hot water. Extra-large towels, terry robes and slippers. The room was decorated with elegant draperies, matching bedding and wallpaper. Wonderful air conditioning. Free bottled Perrier in room daily. The hotel has 16 rooms, so they cater to their guests with sincerity and graciousness. The front desk staff were always nice and helpful, our thanks especially to Brygetta, Miro and Natalie. We were upgraded to the morning breakfast. The hotel has its own restaurant, the Amalia, we had several wonderful dinners there. Breakfast was served in a large room, or outside under the umbrella tables directly on the Square. The buffet was generous with juices, breads, pretzels, croissants, butter, jams, whole fruits, yogurt with granola and berries, Crème Brule with berries, meat, cheeses, cereals, pastries Or, you could order a hot breakfast from their menu. That meal was large enough for 2 people and it was delicious. The wait staff were always friendly. We received our bottle of Prosecco as an Expedia member. It was a true time capsule of Krakow. I cannot recommend this hotel highly enough!
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Judith,Thank you for adding such a fantastic opinion about your stay in our Palace. It is wonderful that you appreciated all our advantages such as delicious breakfasts, a combination of breakfast classics supplemented with the Chef's original proposals from different corners of the world. We are also pleased that our reception team fulfilled their tasks and made you feel special with us, we will definitely pass on your reviews about their work to all three of them, they will certainly be very pleased. We hope that after such positive impressions after staying in our Palace, you will become our regular guests. Warmest regards, Marta Hojoł Manager Bonerowski Palace.
by A verified traveler
Amazing.
Posted 22 Aug 2024 on HotelsPresidential Apartment overlooking the square. BEAUTIFUL room. Fantastic service. Got us tickets to Aushwitz when they were sold out for the month. I wouldn’t stay anywhere else in Krakow.
Comment from Hotel Management
1 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Gary, Thank you very much for such a fantastic opinion after your stay in our Palace***** and for immortalizing it in these exceptional photos. We are very pleased that you appreciated all our strengths and that your stay in our spaces was so wonderful. We hope that after such positive experiences, you will remain our regular guests. Kindest Regards, Marta Hojoł Manager
by A verified traveler
Posted 12 Aug 2024
Very nice place, massive room and great facilities. Staff were helpful and nice throughout.
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Brian, Thank you for your valuable opinion. We are pleased that we have fully fulfilled your expectations. Very important for us is a professional and friendly service. We always want to make sure that you don't miss anything during your stay. We hope you'll visit us again! Best Regards, Marta Hojoł Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Guest, Thank you for taking the time to give our hotel a high rating. We are pleased that your stay was successful. We invite you in the future. Yours sincerely, Marta Hojoł Manager.
by A verified traveler
Posted 1 Aug 2024
Perfect location big beautiful rooms balcony
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Magdalena, Thank you for choosing our place. It is always nice to receive positive feedback. Thank you for sharing your comments with us and our team. It is great that you appreciated our beautiful apartment with a balcony and a beautiful view of the Market Square. I hope to see you on your next visit to Krakow. Best regards, Marta Hojoł Manager
by A verified traveler
Posted 1 Aug 2024
Perfect location
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Magdalena, Thank you for adding such a fantastic opinion and appreciating our strongest assets which are undoubtedly the wonderful view from the balcony to the Krakow Market Square. We cordially invite you to visit our Palace again.
by A verified traveler
Posted 24 Jul 2024 on Hotels
The staff was really nice
Comment from Hotel Management
14 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Henry, Thank you for taking the time to write such a positive opinion and high rating. We hope you will visit us again. We cordially invite you again.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
9 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Malik, Thank you very much for giving us such a positive note. We are pleased that your stay in our Palace was enjoyable. We hope to welcome you again for a longer stay. Kindest Regards, Marta Hojoł Manager
by A verified traveler
Posted 13 Jul 2024
Great location and quiet. Pleasant staff too. Would stay again!
Comment from Hotel Management
14 Oct 2024 by Marta Hojoł Manager , Hotel Management
Dear Krystyna, Thank you for appreciating all our strengths and for choosing our Palace for your stay in Krakow. We are pleased that your stay in our hotel was successful. We hope you will visit us again in the future. Kindest Regards, Marta Hojoł Manager.
